Press Ganey Scores

[Mattinthehat250]

Are there any other specialties besides EM that have anything similar to the Press Ganey Scores? After spending some time reading the EM forums, I feel like I could never do EM because you are basically a slave to your patients' perception (whether right or wrong) of your care.

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[Doctor Strange]

Aren't Press Ganey surveys sent to all hospital in patients? I worked on a research paper comparing PG scores for trauma versus general surgery, and I'm pretty sure I had access to PG surveys from patients in all departments of the hospital...

 

[Mattinthehat250]

Aren't Press Ganey surveys sent to all hospital in patients? I worked on a research paper comparing PG scores for trauma versus general surgery, and I'm pretty sure I had access to PG surveys from patients in all departments of the hospital...

Oh really? I thought it was unique to EM because I've only ever heard of them in the EM forums.

 

[Doctor Strange]

Oh really? I thought it was unique to EM because I've only ever heard of them in the EM forums.

Probably because EM and trauma take issue with using these as a gauge for quality of care. Patient feedback is more often than not much lower for these specialties simply due to the nature of the types of conditions and the manner in which the y are treated in these specialties.

The doc is obviously going to be rushed and failing to explain things when a patient comes in after a severe car accident. PG surveys are inherently biased against EM and trauma.

It's quite a hot topic right now in trauma.

 

[LiveLoveLearn]

Aren't Press Ganey surveys sent to all hospital in patients? I worked on a research paper comparing PG scores for trauma versus general surgery, and I'm pretty sure I had access to PG surveys from patients in all departments of the hospital...

Yes. I work in Healthcare IT, and have been involved with setting up extracts of patient info to PG, and they reach out to a much more broad patient population than just EM.

 

[survivordo]

Regardless of what you go into you are going to be increasingly judged on things other than actual patient outcome including subjective measures. Get used to it.

Survivor DO

 

[eefen]

Probably because EM and trauma take issue with using these as a gauge for quality of care. Patient feedback is more often than not much lower for these specialties simply due to the nature of the types of conditions and the manner in which the y are treated in these specialties.

This...

Regardless of what you go into you are going to be increasingly judged on things other than actual patient outcome including subjective measures. Get used to it.

Survivor DO

...and this. Unfortunately.

Medicine is no longer simply "the Doctor" taking care of "the Patient." Wherever you go, whatever field you work in, there will be some level of bureaucratic sludge that you will have to trudge through on a day-today basis. The sooner you accept this, the less you will be disappointed in the future when it hits you all it once. That isn't to say that we should simply settle for the status quo - we can and should try to make things better, if we see an alternative, better way to do things. See this article for an example of how some are trying to address the short-comings of PG-type surveys, for example.