the emotional cost is far higher than what a simple rational analysis would tell you
ultimately you can't control it beyond doing the best job you can do, which you are doing anyway (or should be), so in that sense, it actually serves to underscore the feeling of being out of control (you can't do any better of a job than the best that you can do), which is part of the emotional cost
a lot of the time, frankly you're doing what you're SUPPOSED to be doing, ie, your job, so it literally feels like being punished for helping people
chew on how that feels
beyond a case where you don't feel like you did wrong, then there's an extra layer that can be present, where it feels like a betrayal because everything with you and the patient seemed copacetic
or they're just really are jerks out to get you, or make you the bad guy
also, frequently these things are built on misunderstandings, and beyond what you can do to educate a patient, and hopefully communicated clearly enough, sometimes the failure of communication isn't your own, it's that the patient has unrealistic expectations, won't listen, doesn't have the comprehension to understand the issues
this is all in the vein of being on a certain side of what is ultimately described above, a misunderstanding or failure of communication, and that is always extremely upsetting to anyone anywhere, you could think of petty social interactions that really steam you up this way, only in this case it drags on forever, costs money and time, and can permanently impact your career
none of this is getting into, what if there's some basis to it, what if you did actually screw up - and now you're paying the pied piper. That is not a feel good either.
No, there's no winning no matter from what quarter these suits come.