Response to no call no shows

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Psychferlyfe3000

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Hi all,

I am hoping to get your advice on the best course of action when patients no call no show and then dont answer you again. I ask this (a) because sometimes I get anxious with regards to why and (b) I worry about liability.

Thank you!
 
This is why I don't like working outside of a system. Since you don't have a system to handle this for you, reach out to your medmal carrier for advice and likely templates to mail out.
 
Routine discharge with letter, offer of bridge prescription and local resources for care. I also add brief note in chart indicating patient no-showed and didn't respond to offers to reschedule.
 
I mean again this is classic psychiatrists thinking they're gonna get sued for everything. You guys discharge everyone who no shows and doesn't reschedule? I can think of literally no other specialty who does this routinely.

It's probably good practice to clean up your patient panel a couple times a year and send out "we haven't seen you since X date, unless you schedule an appointment with me by X date I will assume you no longer wish to continue care and will consider you discharged from this practice". I should probably do it so I stop getting random patients who I saw a year ago and then suddenly want to start following back up again...
 
I mean again this is classic psychiatrists thinking they're gonna get sued for everything. You guys discharge everyone who no shows and doesn't reschedule? I can think of literally no other specialty who does this routinely.

It's probably good practice to clean up your patient panel a couple times a year and send out "we haven't seen you since X date, unless you schedule an appointment with me by X date I will assume you no longer wish to continue care and will consider you discharged from this practice". I should probably do it so I stop getting random patients who I saw a year ago and then suddenly want to start following back up again...
Primary care does this all the time. I would discharge more but my hospital has rules in the matter.
 
For me it breaks down into very high risk versus not.

For very high risk, like a patient at the border of needing involuntary hospitalization who is refusing IOP/ PHP etc where that visit was basically part of a safety strategy, I will call them and let them know that if I don't hear back within some time frame I will call a welfare check. I would estimate that I end up doing this once a year or so, and I almost never actually have to proceed to call a welfare check (one time that I can think of, and it turned out to be a good thing I did).

For all the others I just send a message noting that they did not make it to our planned appointment and offering to reschedule. I then leave it at that. Like calvnandhobbs mentioned I then go through my patient list a few times a year and send a letter to anyone I have not seen in a while letting them know that if I do not hear from them in the next 30 days about scheduling a follow-up appointment I will close their chart with the clinic.

I think this approach takes very little time and shows that you did make outreach attempts and clearly offered follow-up. I think there is very little liability risk in general, but the message at the time of the missed appointment and the letter terminating care provide a little bit of extra risk mitigation. It is otherwise pretty unclear how long they remain "your patient." That ambiguity creates some liability, and also some awkward situations when they reappear 18 months later and expect to be seen.
 
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