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It seems to me that a crucial core principle in any ethical/moral dilemma involves doing what one judges to be 'the right thing to do' even when it flies in the face of the prevailing popular (often emotionally-saturated) paradigm and particularly when doing the 'right' thing causes you to encounter otherwise 'punishing' consequences and is broadly unpopular (according to the herd mentality reasoning).
A couple of cases in point I have encountered recently.
A) Taking the time as a full time compensation and pension examiner in the Department of Veterans Affairs to include formal testing (MMPI-2-RF) to obtain the most accurate clinical picture possible and to detect cases of extreme overreporting of psychopathology--and, importantly, to withhold mental health diagnoses as a result of the evidence suggesting unreliability/invalidity of self-report (upon the basis of which the diagnosis would have been made). Cost = more time/trouble to do each evaluation, cumulative risk over time of this resulting in an incident of violence from a veteran who has been 'denied' compensation; Benefit = being able to sleep at night because at least I was doing something to detect extreme/unsophisticated attempts to obtain benefits fraudulently. I was sometimes baffled by opinions that this is somehow 'victimizing or retraumatizing the veteran' by less scientifically-trained colleagues who don't understand what such extreme scale elevations (on F(p)-r > 100) mean in terms of the credibility of self-report and being seen as 'anti-veteran.' However, I think that my behavior is quite 'pro-veteran' in that it is motivated by a desire to protect the integrity of a process that I can clearly foresee (if things don't change soon) will result in a huge backlash from society down the road and harm veterans who are truly suffering from severe mental disorders and who need and deserve compensation.
B) Saying 'no' to veterans requesting that I write letters to third parties (I refer to these as 'magic letters') to get them out of a bind they and their decision-making has gotten them into. For example, a veteran on an inpatient unit with all the telltale signs of antisocial/psychopathic tendencies cornering me during our one therapy session and 'gently demanding' that I should write a letter (as a doctor) to his landlord certifying that he should be let out of his contract/lease so that he could move to a different location to get treatment (now, the patient had clearly laid out that he had motivation to get out of the lease due to other reasons). I was dumbstruck by, in another instance, seeing in a veteran's chart that a local LCSW had written a strongly worded legalistic letter to the owner of the apartment complex of a veteran (whom the provider had seen exactly twice and who had a working diagnosis of anxiety disorder, NOS) under the auspices of the Fair Housing Act including a 'prescription' for an 'emotional support animal' that was somehow determined to be medically necessary to their ability to function (the apartment had a no pets policy that the patient undoubtedly knew about when they signed the lease). A wise colleague opined that it might get tricky for the provider down the road if, as a result of the letter/threat, the apartment complex owner felt forced into allowing the exception and the 'emotional support animal' happened to bite the face off of a neighbor's kid. It just seemed to me that the provider was being exceptionally cavalier regarding the rights of the property owner in this situation and way off base in arguing the medical necessity of a pet in managing/treating a mental health condition (I agree that it is a good idea for folks who want pets, in general, to have them (can help with anxiety, blood pressure, etc., but I don't think we should use our position in society to force/threaten property owners in this type of situation). In the current sociopolitical context, it may be seen as unpatriotic, 'anti-veteran' and horrifying to take into consideration (and prioritize) the individual rights of the property owner. I then saw a blog post online from a frustrated service-animal owner (where there is medical necessity, e.g., epileptic patient with trained/certified animal to help detect onset of seizures) regarding how the 'emotional support animal' craze (involving untrained pets accompanying owners in stores and causing havoc) is causing resentment and backlash against folks like her.
The common denominator to these situations seems to be people failing to take a 'long-term' or 'long-game' view of things. That is, while it may seem emotionally compelling just to 'give the veteran the benefit of the doubt' in a C&P exam or just write the letter to get the veteran out of their lease/contract, the end (probably unintended) consequence of these types of actions over time will be decidedly 'anti-veteran' in their outcome as the public will become increasingly less tolerant of folks with legitimate issues requiring compensation or accommodation. I am wondering if other providers (particularly at VA) are faced with situations like these and to what extent is this an issue at your site or in your practice. I know that among my colleagues there is a general practice to be wary of pointing out the 'elephant in the room' in any kind of public way or with administration due to the highly political climate at these settings and the notion that some people have that 'the veteran is always right.' Things get really polarized/intense when we consider the reality of veterans very often not getting proper service from VA and try to understand that they often are approaching the situation from a history of actual mistreatment or neglect by the organization.
A couple of cases in point I have encountered recently.
A) Taking the time as a full time compensation and pension examiner in the Department of Veterans Affairs to include formal testing (MMPI-2-RF) to obtain the most accurate clinical picture possible and to detect cases of extreme overreporting of psychopathology--and, importantly, to withhold mental health diagnoses as a result of the evidence suggesting unreliability/invalidity of self-report (upon the basis of which the diagnosis would have been made). Cost = more time/trouble to do each evaluation, cumulative risk over time of this resulting in an incident of violence from a veteran who has been 'denied' compensation; Benefit = being able to sleep at night because at least I was doing something to detect extreme/unsophisticated attempts to obtain benefits fraudulently. I was sometimes baffled by opinions that this is somehow 'victimizing or retraumatizing the veteran' by less scientifically-trained colleagues who don't understand what such extreme scale elevations (on F(p)-r > 100) mean in terms of the credibility of self-report and being seen as 'anti-veteran.' However, I think that my behavior is quite 'pro-veteran' in that it is motivated by a desire to protect the integrity of a process that I can clearly foresee (if things don't change soon) will result in a huge backlash from society down the road and harm veterans who are truly suffering from severe mental disorders and who need and deserve compensation.
B) Saying 'no' to veterans requesting that I write letters to third parties (I refer to these as 'magic letters') to get them out of a bind they and their decision-making has gotten them into. For example, a veteran on an inpatient unit with all the telltale signs of antisocial/psychopathic tendencies cornering me during our one therapy session and 'gently demanding' that I should write a letter (as a doctor) to his landlord certifying that he should be let out of his contract/lease so that he could move to a different location to get treatment (now, the patient had clearly laid out that he had motivation to get out of the lease due to other reasons). I was dumbstruck by, in another instance, seeing in a veteran's chart that a local LCSW had written a strongly worded legalistic letter to the owner of the apartment complex of a veteran (whom the provider had seen exactly twice and who had a working diagnosis of anxiety disorder, NOS) under the auspices of the Fair Housing Act including a 'prescription' for an 'emotional support animal' that was somehow determined to be medically necessary to their ability to function (the apartment had a no pets policy that the patient undoubtedly knew about when they signed the lease). A wise colleague opined that it might get tricky for the provider down the road if, as a result of the letter/threat, the apartment complex owner felt forced into allowing the exception and the 'emotional support animal' happened to bite the face off of a neighbor's kid. It just seemed to me that the provider was being exceptionally cavalier regarding the rights of the property owner in this situation and way off base in arguing the medical necessity of a pet in managing/treating a mental health condition (I agree that it is a good idea for folks who want pets, in general, to have them (can help with anxiety, blood pressure, etc., but I don't think we should use our position in society to force/threaten property owners in this type of situation). In the current sociopolitical context, it may be seen as unpatriotic, 'anti-veteran' and horrifying to take into consideration (and prioritize) the individual rights of the property owner. I then saw a blog post online from a frustrated service-animal owner (where there is medical necessity, e.g., epileptic patient with trained/certified animal to help detect onset of seizures) regarding how the 'emotional support animal' craze (involving untrained pets accompanying owners in stores and causing havoc) is causing resentment and backlash against folks like her.
The common denominator to these situations seems to be people failing to take a 'long-term' or 'long-game' view of things. That is, while it may seem emotionally compelling just to 'give the veteran the benefit of the doubt' in a C&P exam or just write the letter to get the veteran out of their lease/contract, the end (probably unintended) consequence of these types of actions over time will be decidedly 'anti-veteran' in their outcome as the public will become increasingly less tolerant of folks with legitimate issues requiring compensation or accommodation. I am wondering if other providers (particularly at VA) are faced with situations like these and to what extent is this an issue at your site or in your practice. I know that among my colleagues there is a general practice to be wary of pointing out the 'elephant in the room' in any kind of public way or with administration due to the highly political climate at these settings and the notion that some people have that 'the veteran is always right.' Things get really polarized/intense when we consider the reality of veterans very often not getting proper service from VA and try to understand that they often are approaching the situation from a history of actual mistreatment or neglect by the organization.