Walgreens pharmacy tech help! coupons related problems!

[XX_123]

Hello everyone,
I'm very new at the job as a technician, and people've been giving me their coupons for epi pen with 0 copay, and the Good Rx yellow card.....Some of them, you use the direct link, but some of them you use the custom pay order... I'm just a bit confused on how to link these with their insurances... Please give me any tips/ helps!
Thank you!!!!

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[romaniangirl]

It usually says on the fine print if it's for COB (coordination of benefits-the one where you do custom payment) or directly billed. It might say something like if insured, then bill primary insurance first then use the card for the rest of the copay. Others might say bill the coupon directly for a free 30 day supply. It all depends on the card. When in doubt, try running it directly before you do custom pay order since if you mess that up, you have to start all over with the rx.

 

[XX_123]

I see! i'll pay more attention to that! It's just a pain when they present their coupons and I am just not sure what to run through! Thanks!