- Joined
- Jan 16, 2017
- Messages
- 25
- Reaction score
- 11
Fellow SDNers,
What is your preferred method of contact for calling patients or even other employees? The hospital already gave me a pager (I'm on-call two out of four weeks a month), but as we all know, it's not two-way like I would have liked.
Now comes the conundrum: how do you contact your patients or other employees? Do you call them from your personal number or do you go through a service? Our hospital lets use the "white phone" that will connect us with the call center who will then call the patient (and thus shows the general hospital phone number), but being that I used to work at the call center during my time as a MS, I tend to avoid it as much as possible.
Now I will call patients back with a google voice number and I have a second for employees that will call for something "urgent" (two out of ten times it's really "urgent").
Do you think my system is acceptable, or should I be giving employees my personal number? Should patients be called from an "inside line"? I know this question has been asked and beaten to death many times before (I read the ancient threads), but what do you guys do? What are your recommendations?
What is your preferred method of contact for calling patients or even other employees? The hospital already gave me a pager (I'm on-call two out of four weeks a month), but as we all know, it's not two-way like I would have liked.
Now comes the conundrum: how do you contact your patients or other employees? Do you call them from your personal number or do you go through a service? Our hospital lets use the "white phone" that will connect us with the call center who will then call the patient (and thus shows the general hospital phone number), but being that I used to work at the call center during my time as a MS, I tend to avoid it as much as possible.
Now I will call patients back with a google voice number and I have a second for employees that will call for something "urgent" (two out of ten times it's really "urgent").
Do you think my system is acceptable, or should I be giving employees my personal number? Should patients be called from an "inside line"? I know this question has been asked and beaten to death many times before (I read the ancient threads), but what do you guys do? What are your recommendations?