Anyone else having issues with certiphi?

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I'm trying to submit my background check but when I do the verification steps it's saying my info isn't on file. Is this happening to anyone else?
Probably your zip code (it was for me). Enter your zip code and the digits after the hyphen.
 
Wait it costs money? Mine didn't... did I do something wrong?
Mine's through AACOMAS. Maybe that's why? Lucky you lol. I definitely don't have an extra $150 to be throwing around.
 
Mine had a pending certiphi charge but now it's gone and they didn't take the money. I better call my school on Monday.
 
Call the company. It helped for me. They will probably expedite the search for you
 
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