I don't know that it's an issue of a system not working in as much as it is realizing there's no "system," we just happen to be assigned the default. Every time some sociopath murders a bunch of people, we hear about needing more access to mental health treatment. Granted, that's in many ways a good thing. But the underlying assumption is that if these sociopaths simply "had access" to mental health treatment that these events wouldn't happen. I think this is a rather faulty view. Sure, if someone is delusional and goes on a killing spree then we can have a discussion, but just because a sociopath did what sociopaths do doesn't mean that a medication, a therapist, a chiropractor, or even treating a vitamin deficiency would change anything about that, unless the idea is chronic chemical sedation and restraint. And in that case then incarceration would be a more reasonable option with stiffer penalties (no pun intended) for antisocial behaviors.
I think it plays in to some of the same fallacies and fantasies as the whole VA wait list scandal. Yes, the whole thing was shady -- but the news of people dying on the wait list played in to a few societal fantasies such as 1) people don't die and 2) if they could go see a PCP a they wouldn't have died.