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Works at a HyVee in Des Moines:
'We're just like you': Deaf doctor breaks barriers in central Iowa
Some things of interest in the video are that HyVee has Microsoft Word installed on computers (!!!) and how exactly does this pharmacist counsel?
Iowa is a mandatory counseling state (https://www.legis.iowa.gov/docs/iac/rule/02-24-2010.657.6.14.pdf) but there is an exception if oral counseling is not "practicable" (emphasis mine):
6.14(4) Oral counseling not practicable. If in the pharmacist's professional judgment oral counseling is not practicable, the pharmacist may select and use alternative forms of patient information which shall include information for the patient or patient's caregiver to contact the pharmacist for further consultation. The manner in which the patient or caregiver contacts the pharmacist shall not cause the patient to incur any expense. "Not practicable" refers to patient variables including, but not limited to, the absence of the patient or patient's caregiver, the patient's or caregiver's hearing impairment, or a language barrier. "Not practicable" does not include pharmacy variables such as inadequate staffing, technology failure, or high prescription volume. Alternative forms of patient information may include written information leaflets, pictogram labels, video programs, or information generated by electronic data processing equipment. When used in place of oral counseling, alternative forms of patient information shall advise the patient or caregiver that the pharmacist may be contacted for consultation in person at the pharmacy by toll-free telephone or collect telephone call. A combination of oral counseling and alternative forms of counseling is encouraged.
That's the thing... "professional judgment" does not encompass a limitation of physiology. inb4 the Iowa BOP fines this pharmacy
Some people are thinking, "yuuuuus I never have to answer the phone"
Also if you work in retail think of all the times you speak to your team without even making eye contact with anyone in particular.
'We're just like you': Deaf doctor breaks barriers in central Iowa
Some things of interest in the video are that HyVee has Microsoft Word installed on computers (!!!) and how exactly does this pharmacist counsel?
Iowa is a mandatory counseling state (https://www.legis.iowa.gov/docs/iac/rule/02-24-2010.657.6.14.pdf) but there is an exception if oral counseling is not "practicable" (emphasis mine):
6.14(4) Oral counseling not practicable. If in the pharmacist's professional judgment oral counseling is not practicable, the pharmacist may select and use alternative forms of patient information which shall include information for the patient or patient's caregiver to contact the pharmacist for further consultation. The manner in which the patient or caregiver contacts the pharmacist shall not cause the patient to incur any expense. "Not practicable" refers to patient variables including, but not limited to, the absence of the patient or patient's caregiver, the patient's or caregiver's hearing impairment, or a language barrier. "Not practicable" does not include pharmacy variables such as inadequate staffing, technology failure, or high prescription volume. Alternative forms of patient information may include written information leaflets, pictogram labels, video programs, or information generated by electronic data processing equipment. When used in place of oral counseling, alternative forms of patient information shall advise the patient or caregiver that the pharmacist may be contacted for consultation in person at the pharmacy by toll-free telephone or collect telephone call. A combination of oral counseling and alternative forms of counseling is encouraged.
That's the thing... "professional judgment" does not encompass a limitation of physiology. inb4 the Iowa BOP fines this pharmacy
Some people are thinking, "yuuuuus I never have to answer the phone"
Also if you work in retail think of all the times you speak to your team without even making eye contact with anyone in particular.
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