You are absolutely right, especially with your last sentence. The more you bend over backwards to help a patient, the more they complain.
And I've terminated (discharged) patients before as well: the one who objected to seeing my partner because of her race, the one who made sexually suggestive comments to me and my staff, the one who physically touched me inappropriately, the one who would argue with her mother during the office visits and whose mother would pretend to be her and call for information, several who would not follow medical advice...etc. Patients don't have to inquire about my education, its on our website and easily available on-line from the state medical board.
The point I was making above was to relapse who said that education didn't matter in private practice. I'd counter that its almost more important because IMHO private practice patients tend to look that stuff up just as often, if not more AND referral patterns can be based on it.
But I see your point - the patient that makes a big deal about where you went to medical school or residency, whether you're a DO/MD or the color of your skin is broadcasting that they are high maintenance and probably more trouble than its worth. Now I feel more comfortable terminating patients but when starting in practice, its hard to turn away paying customers until you learn the pain isn't worth the measly reimbursement.
BTW, I was under the impression that you cannot give patients a break on their co-pay or any other charges if you accept Medicare (which you may not in your practice). I've been told that I have to charge everyone the same, even friends, no waiving co-pays or charging less than what they are supposed to pay. Is this not true?