I don’t know if all patients see it as the insurance company fault.
I see it all the time with prior auths that patients will say
“I spoke to the insurance company and they said they will approve xxxx if you will just fill out their forms and call them and explain why it is necessary.”
This is seen as part of our job, totally normal for insurance company to request things just to waste time.
The other response is when patients come in thinking they are getting an injection on first visit.
“ no we have to get this approved from your insurance.”
They then get pissed at me! I need the shot today, nobody told me i would have to wait!
I do offer that they can pay cash. And i get the weirdest looks.
So I don’t think insurance companies are getting beat up enough. They actually need more bad press on this issue