You did the right thing. It's never fun to make such a call but, you showed some real competence here.
Kind of reminds me of something that happened a few weeks back.
I recently saw a minor patient (age 8) - referred for an evaluation to see if the kiddo has ADHD in addition to ASD. The first time I saw the patient they showed up about 20 minutes late and ended up ransacking my office. I couldn't finish the intake so we scheduled a follow up. Of course their parent is a last-appointment-on-fridays type parent. They again show up late. The kid will not transfer to my office and proceeds to begin throwing chairs in our waiting area. Kid then accesses mothers car keys from her purse (why mother allowed this, I will never know) and elopes to the parking lot. Thankfully the parking lot was dead and myself, interpreter, and head nurse were able to beat the kid out.
At this point, I'm pretty concerned, and suggest that mother take kid to nearby kid hospital for inpatient evaluation - given the dangerous behavior and that interpreter heard a suicidal threat. I also suggest a med consult at our facility because we have some rad prescribers. Mother says "Kid is already prescribed a med but we haven't given it because we're concerned about side effects." Either way, kid is likely not stable enough to test at this juncture and I'm not sure if delineating an ADHD dx is valuable right now.
Personally, I think it's probably more likely ODD and maybe autism. But who knows? I think some vitamin Abilify will help the kid engage in some behavior that is more conductive to learning.
I give mom two options, I can either call an abulance or mom can take kid if she thinks she can safely do it. Mother agrees to take kid in and I have our social worker coordinating care with the ED.
Monday rolls around, and my amazing social worker calls mom who didn't take the kiddo in because "she calmed down in the car" and "dad talked to her about her behavior."
I'm super annoyed - because it's obvious that this parent is the "I'm just gonna do what ever the frick I want and not listen to treatment team." I still suggest that they take the kid in because of the suicidal threat. Thankfully, they were already established at another community healthcare center. I also suggest they look into intensive outpatient treatment and offer to make the referral.
Either way, I simply can't have that level of explosive behavior in our lobby. We deal with medically complex and fragile kiddos. We just cannot provide the level of care this kid needs.
But, it's just super frus when this stuff happens. Even worse is on a Friday, last patient. I bet you thought about it a lot this weekend. I'm sorry dude.