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Bump. Wonderful thread.
Things I Learn from My Patients.
- Thread starter loo
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i'm a tech. we get these calls a lot at our pharmacy:
Customer calls in....
cust: hi, can I speak with your pharmacist, please?
tech: please hold.
pharm: this is the pharmacist. how may i help you?
cust: i'd like to refill my rx..
here's another one. customer calls our pharmacy.
automated voice: thank you for calling xxxxx pharmacy. our hours of operation are between 8am-10pm Mon-Fri....for the pharmacy, press one.
cust: *presses 1*
me: xxxx pharmacy. how may i help you?
cust: what time you do close?
last one:
customer calls and the automated service goes: for the pharmacy, press one; if you're a doctor, press 2.
customer presses 2...
Customer calls in....
cust: hi, can I speak with your pharmacist, please?
tech: please hold.
pharm: this is the pharmacist. how may i help you?
cust: i'd like to refill my rx..
here's another one. customer calls our pharmacy.
automated voice: thank you for calling xxxxx pharmacy. our hours of operation are between 8am-10pm Mon-Fri....for the pharmacy, press one.
cust: *presses 1*
me: xxxx pharmacy. how may i help you?
cust: what time you do close?
last one:
customer calls and the automated service goes: for the pharmacy, press one; if you're a doctor, press 2.
customer presses 2...
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you will get these all the time. that's nothing~
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These are all so interesting!
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These posts make me laugh! Some people!
How about getting three scripts in one day from the same location, let's say that it's over 30 miles away from my pharmacy, and the patients are new, CASH patients willing to pay for: Phenergan with codeine 16oz!
OKKKKK right. what I say: "we're out of stock"
How about getting three scripts in one day from the same location, let's say that it's over 30 miles away from my pharmacy, and the patients are new, CASH patients willing to pay for: Phenergan with codeine 16oz!
OKKKKK right. what I say: "we're out of stock"
I'm not a pharmacist or tech, but I did spend several years working the front counter on the graveyard shift at a 24 hr pharmacy in vegas, so I had plenty of time to hang out with the night pharmacist and hear stories like this. Thought I'd share one with you that I was personally involved with.
After having your fake scrip rejected by the pharmacist, stick around a while. load your cart up with a couple hundred dollars worth of random items and saunter up to the counter with a (very obviously) fake check in hand. Spend the next few minutes yelling at me because the pharmacist was so rude to you. This will give my manager plenty of time to go into the office and call the cops while I press random buttons on my register and can't seem to figure out why your check won't process. When they arrive, make a bigger scene, and blame me. Run directly to your car, so the cops know which one to search and find a few stolen perscription pads and a stack of fake checks. Make sure to insist, loudly and repeatedly that you've done nothing wrong.
After having your fake scrip rejected by the pharmacist, stick around a while. load your cart up with a couple hundred dollars worth of random items and saunter up to the counter with a (very obviously) fake check in hand. Spend the next few minutes yelling at me because the pharmacist was so rude to you. This will give my manager plenty of time to go into the office and call the cops while I press random buttons on my register and can't seem to figure out why your check won't process. When they arrive, make a bigger scene, and blame me. Run directly to your car, so the cops know which one to search and find a few stolen perscription pads and a stack of fake checks. Make sure to insist, loudly and repeatedly that you've done nothing wrong.
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If I'm working at the pharmacy and I gotta call another pharmacy, then I'd use the doctor line.
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When you get stabbed, be sure to run to the pharmacy and ask if Neosporin will work for your stab wound.
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What aisle is the OTC Lithium in?
1
104921
I actually prefer that people who have lots of rx numbers talk to a person, since the cvs automated line is crazy erratic (ie if they mess up a number, it is likely the machine will hang up on them or give them an unintelligible message about needing to speak with someone, which the customer usually ignores), and most people don't pay attention to the fine print on the bottle that might say "x refills before [insert date]" or "refills require authorization". If they just do the automated, it's inevitable the customer will come to pick what they thought was going to be 8 scripts and they only end up with 5, and you have to go back and figure from their profile what's missing and why. At least when I talk to them, I can go through one by one and inform them of issues beforehand; I can see where you're coming from, however, considering how busy retail pharmacies are.
1
104921
I work with a tech who is as dumb as my patients. She asks me to allow this guy to wait on his medication of Viagra 100mg. I ask her why, and she replies, "I don't want to ruin his night."
...I don't think the tech is so much "dumb" as overly empathetic; did she just start working recently? I wouldn't assume someone was stupid because of that, unless you have other stories to back it up. Perhaps I'm just a sap.
To contribute, I've learned that when you clearly see the pharmacy is shorthanded and every tech is busy doing something, it's polite to attempt a ninja drop off of your rx before I'm able to get any info from you and just say "I'll be be back in 10!" and attempt to scurry away before I can protest. If one more person tries this, I will let them walk away and put them in for 10 oclock, if it's someone who's not a regular.
Along the same vein, simply walk up to me, don't say a word, let the script fall from your hand and allow me to watch it fall to the counter in my direction ever so delicately like a feather, even though I have my hand oustretched. This adds poetry to my intern-monkey life.
Also, when it's just me and the pharmacist and I'm filling, it's not irritating at all to try and get my attention at dropoff by jangling your keyring as loud as possible. I mean I can understand clearing your throat or coughing when I haven't seen you after 10 seconds, but jeez.
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The worst are short women.
We weren't too busy so I was just chatting with one of the techs and the pharmacist, and this woman was at the drop-off counter and I had my head turned the other way looking towards pickup.
None of us saw her there because she was shorter than the highest point of the counter, which obstructs view, then she starts yelling that she needs help. So I get there, and I find out she has come to the pharmacy because her thermometer is in Celsius and she wants to find out how to convert to Fahrenheit.
Of course, I know the equation is F=1.8C + 32. But you're telling me that you couldn't have googled that?
We weren't too busy so I was just chatting with one of the techs and the pharmacist, and this woman was at the drop-off counter and I had my head turned the other way looking towards pickup.
None of us saw her there because she was shorter than the highest point of the counter, which obstructs view, then she starts yelling that she needs help. So I get there, and I find out she has come to the pharmacy because her thermometer is in Celsius and she wants to find out how to convert to Fahrenheit.
Of course, I know the equation is F=1.8C + 32. But you're telling me that you couldn't have googled that?
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My great laughs this week
* Let me talk to your pharmacist. This Viagra doesnt work!!!!!
* Can you check the shelf? I dont trust your computers.
* Doctor walks in: WHAT DO YOU MEAN 20 minutes DONT YOU KNOW WHO I AM?!?!?!
Patient runs in: Pharmacist! It looks like my wife cant breathe Shes turning blue what should I do?
Everyone in the pharmacy: CALL 911!!!!
Patient: But I still have to pick up medications!
omg really?
* Let me talk to your pharmacist. This Viagra doesnt work!!!!!
* Can you check the shelf? I dont trust your computers.
* Doctor walks in: WHAT DO YOU MEAN 20 minutes DONT YOU KNOW WHO I AM?!?!?!
Patient runs in: Pharmacist! It looks like my wife cant breathe Shes turning blue what should I do?
Everyone in the pharmacy: CALL 911!!!!
Patient: But I still have to pick up medications!
omg really?
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This is actually one from another pharmacy calling me.
Female Tech: Hey, this is store **** down the street, do you guys have (insert drug name)?
Me: One sec (checks shelf), yep I have it.
Female Tech: Okay, stay on the phone! (background) "Mam, they have it, do you want to pick it up over there?" .....Okay she wants it, I'll give you an Rx number.
Me: (comes up with no refills) says no refills, do you still have it open? Can you just transfer it, I'm a little busy.
Female Tech: ...wait..I dunno how to...
Me: Okay, just (explains procedure)
Female Tech: Okay, got it! Try it now.
Me:....(no refills), says the same thing.
Female Tech:...ohh....the other tech is working on the transfer and the insurance.
Me: (It's been a good 10 minutes on the phone..getting irritated...still working on the insurance?!?!?!?!?!)....just tell the customer to bring me the card and the script............
Female Tech: Hey, this is store **** down the street, do you guys have (insert drug name)?
Me: One sec (checks shelf), yep I have it.
Female Tech: Okay, stay on the phone! (background) "Mam, they have it, do you want to pick it up over there?" .....Okay she wants it, I'll give you an Rx number.
Me: (comes up with no refills) says no refills, do you still have it open? Can you just transfer it, I'm a little busy.
Female Tech: ...wait..I dunno how to...
Me: Okay, just (explains procedure)
Female Tech: Okay, got it! Try it now.
Me:....(no refills), says the same thing.
Female Tech:...ohh....the other tech is working on the transfer and the insurance.
Me: (It's been a good 10 minutes on the phone..getting irritated...still working on the insurance?!?!?!?!?!)....just tell the customer to bring me the card and the script............
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If you spend $250 for your name-brand pain meds, sticking a $0.65 bag of candy in your pocket will not impress the pharmacy staff. Yes, you must also pay for that.
When you come back in with your girlfriend not 10 minutes later to get her $250 worth of pain meds, please keep you hands out of your pants. I know your skin may be crawling, but no one wants to see that. No, really. There are children just outside...
When you come back in with your girlfriend not 10 minutes later to get her $250 worth of pain meds, please keep you hands out of your pants. I know your skin may be crawling, but no one wants to see that. No, really. There are children just outside...
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Me and the pharmacist are talking about something, then this teenager walks up to the counter (looks stoned as hell) and breaks our conversation.
He asks if we sell ping pong balls? We refer him to the toy section. He comes back 5 minutes later saying he can't find them. We say that we probably don't have them then. Then he asks, are there any substitutes for ping pong balls?
At this point, I was about to burst out in laughter and spit coke all over someone's prescription.
He just walks away after we just shrug. The pharmacist gets a call from his wife like an hour or so later, this comes up, and his wife actually tells him that we do sell ping pong balls because that's where she gets them, lol.
He asks if we sell ping pong balls? We refer him to the toy section. He comes back 5 minutes later saying he can't find them. We say that we probably don't have them then. Then he asks, are there any substitutes for ping pong balls?
At this point, I was about to burst out in laughter and spit coke all over someone's prescription.
He just walks away after we just shrug. The pharmacist gets a call from his wife like an hour or so later, this comes up, and his wife actually tells him that we do sell ping pong balls because that's where she gets them, lol.
K
keroppiqe
happened TODAY:
Customer comes in to fill Natelle Prefer Plus for the brand.
Her insurance didn't cover it, so she asked the pharmacist what
was the difference between the RX and the ones OTC. She decided
to stick with the RX, so I rung her up. After the transaction, she asks,
"Do you have any complimentary pills for us new customers?"
Customer comes in to fill Natelle Prefer Plus for the brand.
Her insurance didn't cover it, so she asked the pharmacist what
was the difference between the RX and the ones OTC. She decided
to stick with the RX, so I rung her up. After the transaction, she asks,
"Do you have any complimentary pills for us new customers?"
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Ok this wasn't at a pharmacy, but it sure was interesting. This lady came in and started telling everyone at my work about what is going to happen in the future.
-Apparently, the owners of big banks are going to blow up the banks so that we won't have any money. Then we are going to be sent to concentration camps (all the government is in this top secret ring that has been planning this). There are even movies of these secret camps and they interview the people in control and all kinds of crap, so there is proof (she has 125 movies and 87 books that talk about it). This should all happen by December 31, 2009. You will be getting your number that assigns you to a camp in the mail sometime closer to then.
-Don't get any vaccines. Those are the government's way of trying to kill us. They put mercury in it so that we get autism and then put aluminum in so we get alzheimers. The liquid part is made out of aborted babies. Anyone that gets one will eventually die.
-They are planting microchips in all newborn babies so that they can track them. Parent's wouldn't know about this because it's top secret and undectable.
She chased down everyone that walked in and told them that story and gave them computer printouts telling them more information and asked them if they would like to join the club because it is the only way that they would be saved.
What a day!
-Apparently, the owners of big banks are going to blow up the banks so that we won't have any money. Then we are going to be sent to concentration camps (all the government is in this top secret ring that has been planning this). There are even movies of these secret camps and they interview the people in control and all kinds of crap, so there is proof (she has 125 movies and 87 books that talk about it). This should all happen by December 31, 2009. You will be getting your number that assigns you to a camp in the mail sometime closer to then.
-Don't get any vaccines. Those are the government's way of trying to kill us. They put mercury in it so that we get autism and then put aluminum in so we get alzheimers. The liquid part is made out of aborted babies. Anyone that gets one will eventually die.
-They are planting microchips in all newborn babies so that they can track them. Parent's wouldn't know about this because it's top secret and undectable.
She chased down everyone that walked in and told them that story and gave them computer printouts telling them more information and asked them if they would like to join the club because it is the only way that they would be saved.
What a day!
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Happened last Friday. About 2 people in a row came in with 7+ prescriptions, and a doctor called in about 6 prescriptions.
Now, my style is to type up all of the prescriptions and process them through insurance and pull the drug while the patient is still at drop-off, so that the only thing left to do is to send them to production and have the pharmacist verify them.
At this point, the pharmacist was at register, the other tech was at register, and we sent another tech to the CVS a few miles away for medication transfer(we ran out of some cream).
So, all during this time there was a line building up. The next woman walks up with 3 scripts and goes ballistic when I tell her that it is at least 3 hours. In all honesty, we can finish them in 30 minutes, but I'm trying to slow down the pace so that the person at production doesn't get tied up at the register because people are waiting short times for their prescriptions.
Now, my style is to type up all of the prescriptions and process them through insurance and pull the drug while the patient is still at drop-off, so that the only thing left to do is to send them to production and have the pharmacist verify them.
At this point, the pharmacist was at register, the other tech was at register, and we sent another tech to the CVS a few miles away for medication transfer(we ran out of some cream).
So, all during this time there was a line building up. The next woman walks up with 3 scripts and goes ballistic when I tell her that it is at least 3 hours. In all honesty, we can finish them in 30 minutes, but I'm trying to slow down the pace so that the person at production doesn't get tied up at the register because people are waiting short times for their prescriptions.
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Things I've learned as a tech:
If you're a 6'5", extremely muscular transsexual, it is a good plan to dress in a wife-beater and a neon green mini skirt and speak in falsetto until you find out that Medicaid won't cover your HIV meds. At that point, you should revert to your booming deep voice and berate the intern trying to help you.
You should act extremely agitated and fidgety when picking up vaginal creams.
The pharmacy drive-through is an acceptable place to pick up a 3-liter bottle of "purple drink."
$2 for 240 10/325 oxycodones is outrageously expensive. $2 for Humira is also far too expensive.
It takes roughly 15-20 minutes to fill a dozen prescriptions.
I am a cracker.
Calling the police when the pharmacy staff refuses to sell you drugs without a prescription is a useful tactic.
Brand medications work significantly better than generics.
The ER is a great place to go when you want an OTC drug.
A detailed explanation of why you're picking up more than 1 fluconazole at a time is necessary information.
Fake prescriptions should be written for patients with recognizable names like Robert E. Lee or Michael Jordan.
Fake prescriptions should be written as you drop them off in the drive-through.
Smoking so much weed that your smell is identifiable from across the store has nothing to do with your need for viagra/cialis/levitra.
A detailed explanation of why you're picking up your viagra/cialis/levitra on a Friday afternoon/night is necessary information.
I've gone to school "fo' dis ****" and should know every drug interaction known to man.
$2 for gentian violet for your howling baby's thrush is unbearably pricey. $8.50 for cookies and Arizona tea, though, is a hell of a bargain.
Showing up 10 minutes before "work" insisting that you need your 80 mg oxycontin script filled immediately does not tip off the staff that you sell your meds.
It is my responsibility to do everything related to your health care, including set up insurance plans, ask your doctors for new prescriptions, and obtain medical records.
If you have just been stabbed in the eye, you should go to the pharmacy before the ER.
I am responsible for how high your insurance co-payments are.
The list goes on and on.
If you're a 6'5", extremely muscular transsexual, it is a good plan to dress in a wife-beater and a neon green mini skirt and speak in falsetto until you find out that Medicaid won't cover your HIV meds. At that point, you should revert to your booming deep voice and berate the intern trying to help you.
You should act extremely agitated and fidgety when picking up vaginal creams.
The pharmacy drive-through is an acceptable place to pick up a 3-liter bottle of "purple drink."
$2 for 240 10/325 oxycodones is outrageously expensive. $2 for Humira is also far too expensive.
It takes roughly 15-20 minutes to fill a dozen prescriptions.
I am a cracker.
Calling the police when the pharmacy staff refuses to sell you drugs without a prescription is a useful tactic.
Brand medications work significantly better than generics.
The ER is a great place to go when you want an OTC drug.
A detailed explanation of why you're picking up more than 1 fluconazole at a time is necessary information.
Fake prescriptions should be written for patients with recognizable names like Robert E. Lee or Michael Jordan.
Fake prescriptions should be written as you drop them off in the drive-through.
Smoking so much weed that your smell is identifiable from across the store has nothing to do with your need for viagra/cialis/levitra.
A detailed explanation of why you're picking up your viagra/cialis/levitra on a Friday afternoon/night is necessary information.
I've gone to school "fo' dis ****" and should know every drug interaction known to man.
$2 for gentian violet for your howling baby's thrush is unbearably pricey. $8.50 for cookies and Arizona tea, though, is a hell of a bargain.
Showing up 10 minutes before "work" insisting that you need your 80 mg oxycontin script filled immediately does not tip off the staff that you sell your meds.
It is my responsibility to do everything related to your health care, including set up insurance plans, ask your doctors for new prescriptions, and obtain medical records.
If you have just been stabbed in the eye, you should go to the pharmacy before the ER.
I am responsible for how high your insurance co-payments are.
The list goes on and on.
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this thread is too funny... ive been a retail tech at an independent for 4 years and just starting pharmacy school.... heres one that actually happened recently
Me: thanks for calling xxxxxx pharmacy can i help you
pt(elderly with wierd noises in the background) : yea i need a refill on my reular meds
me: ok do u have the rx num
Pt: no not with me but there the ones i usually get
[after getting his info i realize that the noises were the sounds of pt firing of a missle at home]
Me: ok sir theyll be ready in bout half an hour
Pt: (flush, flush , flush ) dammit.... huh what ok i'll pick them up later
[not realizing he hasnt hung up the phone ( he probably jus put it down) he begins to struggle with his dookie and finally pinch one out while i try to contain my laughter and hang up the phone without exploding from laughter and grossment at the same time]
Me: thanks for calling xxxxxx pharmacy can i help you
pt(elderly with wierd noises in the background) : yea i need a refill on my reular meds
me: ok do u have the rx num
Pt: no not with me but there the ones i usually get
[after getting his info i realize that the noises were the sounds of pt firing of a missle at home]
Me: ok sir theyll be ready in bout half an hour
Pt: (flush, flush , flush ) dammit.... huh what ok i'll pick them up later
[not realizing he hasnt hung up the phone ( he probably jus put it down) he begins to struggle with his dookie and finally pinch one out while i try to contain my laughter and hang up the phone without exploding from laughter and grossment at the same time]
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Actually in large amount it could along with some OTC coagulant such as.....
You should know.
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Phone rings.
Tech: Such and such pharmacy, can i help you?
Pt: Hi i need a refill on this med
Tech: What is the rx number?
Pt: blah blah blah blah
Tech: Im sorry that number doesnt pull any thing up, what is your name?
Pt: blah blah
Tech: I dont have a file for you, have you filled here before?
Pt: I fill there all the time! I get all my meds filled there! You guys always foul up my meds and charge me wrong and blah blah blah!!!
Tech: So you have picked up meds here at such and such before?
Pt: What? such and such? no i fill at so and so! why did you answer?
Tech: because the phone rang...
Pt: huff! I guess i will call so and so then.
And hangs up, no apology or anything.
It is our fault I suppose, I mean our number is in the phone book!
Tech: Such and such pharmacy, can i help you?
Pt: Hi i need a refill on this med
Tech: What is the rx number?
Pt: blah blah blah blah
Tech: Im sorry that number doesnt pull any thing up, what is your name?
Pt: blah blah
Tech: I dont have a file for you, have you filled here before?
Pt: I fill there all the time! I get all my meds filled there! You guys always foul up my meds and charge me wrong and blah blah blah!!!
Tech: So you have picked up meds here at such and such before?
Pt: What? such and such? no i fill at so and so! why did you answer?
Tech: because the phone rang...
Pt: huff! I guess i will call so and so then.
And hangs up, no apology or anything.
It is our fault I suppose, I mean our number is in the phone book!
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Here's one:
Just because you hand me your prescription from another pharmacy (eg, Safeway) and you have 11+ refills, doesn't mean you can get your medication NOW (at Walgreen's). We have to call for transfers/copies, stupid.
Just because you hand me your prescription from another pharmacy (eg, Safeway) and you have 11+ refills, doesn't mean you can get your medication NOW (at Walgreen's). We have to call for transfers/copies, stupid.
Old Lady: I got this Ventolin yesterday and I think you gave me a used one. Nothing is coming out of it!
Me: (thinkin.. absolutely no way we gave her an old one) Well let me have a look then.
Old Lady: You people know what you're doin in here? This is ridiculous!
Me: (seeing that this is a brand now Ventolin) Well, show me how you've been trying it.
Old Lady: Holds it up to her mouth, exhales... squeezes.. inhales... "seee? nothings comin out of it!"
Me: Ma'am the lid is closed. You have to flip the lid down. My god.. the embarassment on her face was priceless.
Me: (thinkin.. absolutely no way we gave her an old one) Well let me have a look then.
Old Lady: You people know what you're doin in here? This is ridiculous!
Me: (seeing that this is a brand now Ventolin) Well, show me how you've been trying it.
Old Lady: Holds it up to her mouth, exhales... squeezes.. inhales... "seee? nothings comin out of it!"
Me: Ma'am the lid is closed. You have to flip the lid down. My god.. the embarassment on her face was priceless.
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Ohh man I hear you on this one! But your last scenario continues...
Me (thinking it is a doctor calling in): xxxx pharmacy, how can i help you?
customer: Yes I am calling in for a refill...
Me: Sure. What is the patients name and what is it for?
Customer: Ummm... for ME?
Me: Oh? Is this the doctors office...???
customer: NO! Why the hell would you think THAT?!
Me: Oh, you called the doctors line sir..
As if they care... but I always like to let them know
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Here's one from last week.
Apparently, being an employee of the same chain allots you special treatment by the pharmacy and gives you the right to bitch and moan when you have to wait. When I finally do get to you due to having been stuck at the drive thru and out window for 15 minutes, you have the right to tell the person you're talking to on the phone "Oh, they're so slow. Someone's finally getting to us. It's a Chinese guy, that's why". Then have the gall to complain to a manager because I got mad at you for relating my race to the situation. When the manager doesn't satisfy your ignorance, you decide to call the district manager instead of going to the pharmacy manager first. What's even funnier is you decide to classify me as Chinese when I'm not.
Apparently, being an employee of the same chain allots you special treatment by the pharmacy and gives you the right to bitch and moan when you have to wait. When I finally do get to you due to having been stuck at the drive thru and out window for 15 minutes, you have the right to tell the person you're talking to on the phone "Oh, they're so slow. Someone's finally getting to us. It's a Chinese guy, that's why". Then have the gall to complain to a manager because I got mad at you for relating my race to the situation. When the manager doesn't satisfy your ignorance, you decide to call the district manager instead of going to the pharmacy manager first. What's even funnier is you decide to classify me as Chinese when I'm not.
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something that happened to me:
I work at CVS, and there is another cvs not to far from us.
Customer calls in: "Hi I'd like to see if my medicine is ready, I got a call saying you had to oder it, and that it would be ready today"
Me: "I don't see it in the computer, let me check the shelf..."
before I finish my sentance, "Don't put me on hold, I'll get angry"
Me(trying to figure out if theres a note on the shelf without getting of the phone):
"Well I don't see a script here, are you sure it was us that called you?"
Cust: "What?! The doctor said they faxed it. I know they did, this nurse is really good. I've waited for XX days for this perscription. Why do you guys always do this to me. Why did you call me if its not ready. BLAH BLAH BLAH"
The pharmacist overhears this lady yelling through the phone, and decides to talk to the customer about it
Pharmacist talking and apologizing, trying to explain its not our fault.
I do a quick central search, as we had ~5 bottles of what we were "out of": find the script down the street. I print and show the pharmacist on the phone.
Lady is speechless, but never apologizes.
A favorite phrase from a Pharmacist I used to work with:
Your poor planning isn't my problem
and something I learned, that really bugs me!
It is my duty to loan you medication when you wait until your out for 3 days to try to get refills from the doctor
I work at CVS, and there is another cvs not to far from us.
Customer calls in: "Hi I'd like to see if my medicine is ready, I got a call saying you had to oder it, and that it would be ready today"
Me: "I don't see it in the computer, let me check the shelf..."
before I finish my sentance, "Don't put me on hold, I'll get angry"
Me(trying to figure out if theres a note on the shelf without getting of the phone):
"Well I don't see a script here, are you sure it was us that called you?"
Cust: "What?! The doctor said they faxed it. I know they did, this nurse is really good. I've waited for XX days for this perscription. Why do you guys always do this to me. Why did you call me if its not ready. BLAH BLAH BLAH"
The pharmacist overhears this lady yelling through the phone, and decides to talk to the customer about it
Pharmacist talking and apologizing, trying to explain its not our fault.
I do a quick central search, as we had ~5 bottles of what we were "out of": find the script down the street. I print and show the pharmacist on the phone.
Lady is speechless, but never apologizes.
A favorite phrase from a Pharmacist I used to work with:
Your poor planning isn't my problem
and something I learned, that really bugs me!
It is my duty to loan you medication when you wait until your out for 3 days to try to get refills from the doctor
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If you take your child's 70 mg Vyvanse (because you "won't give yo' baby nothin' without tryin' it first"), your blood pressure might be a bit high after you stay up for 3 straight days and have sex continuously for 5 hours immediately before measuring it.
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I learned that it is okay to eat a plastic container inside the original medication bottle that has "DO NOT EAT" stamped all over it.
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Some of my favorites:
We faxed your dr for a new rx. No we do not know when he will get back to us. Our DeLorean's flux capacitor is currently malfuctioning.
Do not blame us for not finding your rx at pick up when you forgot to mention it's a hyphenated name and didn't tell us the first part. Alphabetical order works in mysterious ways.
If the bottle you bring in to refill is an old bottle from 2 months ago, the number of refills is from 2 months ago as well, so don't be surprised when we tell you there are none.
This thread is awesome!!
We faxed your dr for a new rx. No we do not know when he will get back to us. Our DeLorean's flux capacitor is currently malfuctioning.
Do not blame us for not finding your rx at pick up when you forgot to mention it's a hyphenated name and didn't tell us the first part. Alphabetical order works in mysterious ways.
If the bottle you bring in to refill is an old bottle from 2 months ago, the number of refills is from 2 months ago as well, so don't be surprised when we tell you there are none.
This thread is awesome!!
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Some more of my favorites (can't resist):
-Customer: How long is the wait?
Me: 15 min.
Customer: Oh, that long? I'll just take them to another pharmacy (Nearest pharmacy being 10 - 15 min away)
-Oh, how cute. Your assistance card matches the color of your Hummer.
-Isn't it a tiny bit ironic when a child drops off a refill for a parent's bc?
-One of my favorite sigs: 1 applicatorful per vagina
):-Customer: How long is the wait?
Me: 15 min.
Customer: Oh, that long? I'll just take them to another pharmacy (Nearest pharmacy being 10 - 15 min away)
-Oh, how cute. Your assistance card matches the color of your Hummer.
-Isn't it a tiny bit ironic when a child drops off a refill for a parent's bc?
-One of my favorite sigs: 1 applicatorful per vagina
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Dude, I cannot fill any prescriptions that have the word vagina in the instructions without cracking up.
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Anyone know if there is an age limit to a patient dropping off or picking up a prescription?
Does the patient have to be over the age of 18 years old to pick up a prescription for him or herself ...or for a family member?
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Is your pharmacy by chance located on an elementary school playground? I hope future health care professionals would have more maturity than this.
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Is your pharmacy by chance located on an elementary school playground? I hope future health care professionals would have more maturity than this.
It's pretty close to one. But yeah, the instructions on some prescriptions just crack me up to the point where I gotta ask one of the other techs to type it in for me.
How about this, a girl and a guy came to the pharmacy together.
Girl. - "Umm, do you guys have Plan B in stock?"
Me - "Yep."
Girl. - "Okay, now do I take this before or after."
Me - *A little part of me dies, and the guy realizes that his girlfriend is a natural blonde."
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No all of our generics are $4.
No we do not carry vibrators ("ya know, the sexual kind.")
No we can not give you lovastatin, instead of lipitor.... even if your dr marked may substitute.
Im sorry we cannot fill your script for penile vacuum erectile device, nor do i know who stocks them.
"but my dr said it would cost $X.XX....." your dr dose not work here.
"do you when my dr will call it in" Sure let me consult my magic 8 ball.
"my dr wants me to take the brand oxycontin" sure, thats why he marked may substitue.
I can see your bottle says uoi have 2 refills left, i can also see it was filled 4 months ago and you have filled it twice since then.
Stealing that computer right after you picked up your suboxone, not the smartest thing to do. You may have gotten it home, but once we gave your address and picture to the cops they dropped by for a visit.
Guy drops of a script for 180 oxycontin. with no dx code we can only fill if for 120. Cashier misses the note in the comp when she sells him the meds. Guy comes back 15 min later screaming that he wants the rest of his pills. We explain that we can only fill for 120. He gives us the pills back and wants to take the script to where he always gets it filled without a problem. Guy already ate 6 pills. Finaly leaves with his 114 pills and continues to call several times a day wanting his other 60 pills. Even trys to take it to our DM. Comes back next month with a new script and wonders how we could be "out of stock".
No we do not carry vibrators ("ya know, the sexual kind.")
No we can not give you lovastatin, instead of lipitor.... even if your dr marked may substitute.
Im sorry we cannot fill your script for penile vacuum erectile device, nor do i know who stocks them.
"but my dr said it would cost $X.XX....." your dr dose not work here.
"do you when my dr will call it in" Sure let me consult my magic 8 ball.
"my dr wants me to take the brand oxycontin" sure, thats why he marked may substitue.
I can see your bottle says uoi have 2 refills left, i can also see it was filled 4 months ago and you have filled it twice since then.
Stealing that computer right after you picked up your suboxone, not the smartest thing to do. You may have gotten it home, but once we gave your address and picture to the cops they dropped by for a visit.
Guy drops of a script for 180 oxycontin. with no dx code we can only fill if for 120. Cashier misses the note in the comp when she sells him the meds. Guy comes back 15 min later screaming that he wants the rest of his pills. We explain that we can only fill for 120. He gives us the pills back and wants to take the script to where he always gets it filled without a problem. Guy already ate 6 pills. Finaly leaves with his 114 pills and continues to call several times a day wanting his other 60 pills. Even trys to take it to our DM. Comes back next month with a new script and wonders how we could be "out of stock".
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When you say dx code, do you mean diagnosis code?
Do we always have to call the physician for that? Whenever we see patients coming with scripts for blood sugar machines, test strips, and stuff, we just enter the Diabetes Mellitus code.
Do we always have to call the physician for that? Whenever we see patients coming with scripts for blood sugar machines, test strips, and stuff, we just enter the Diabetes Mellitus code.
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ya I mean diagnosis code. I know you need it for a lot of other things, but I was just wondering about filling CII's over 120 count.
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HA HA HA!!!! I get that too!!! I hate it when they come to the pharmacy and ask where the peanut butter is.
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I live in NJ and state law is we can only fill 120 pills or a 30 day supply (what ever is less). If the pt has chronic intractable pain, or severe cancer pain we can fill for however many the dr writes for as long as its only for 30 days. The diagnosis code must be written on the script by the dr, and cannot be verified by phone.jmcfa002 said:
Its a trick only our biggest junkies have all caught on to. (and the two people who actually are dieing of cancer).
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This man, who is on workers compensation, called and asked the pharmacist if she could refill his vicodin early because he will be going overseas to Iraq. So the pharmacist said "Sure! As long as you can show me your flight itinerary, I will fill it myself." Then the guy goes, "I don't have one because I'm driving over there."
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I don't see anything wrong with the sig. Per means for....Some more of my favorites (can't resist
-Customer: How long is the wait?
Me: 15 min.
Customer: Oh, that long? I'll just take them to another pharmacy (Nearest pharmacy being 10 - 15 min away)
-Oh, how cute. Your assistance card matches the color of your Hummer.
-Isn't it a tiny bit ironic when a child drops off a refill for a parent's bc?
-One of my favorite sigs: 1 applicatorful per vagina
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Yes ma'am, we do take in faxed RXs from doctor offices, but just because you work at one does not give you the right to fax images of your hardcopys to the pharmacy, from your own line, and expect them to be filled.
