I'd double check (as mentioned above) that transcripts have all been rec'd, this can be done by logging in and checking electronically rather than calling, I think the link is called "status" or some such, it'll state transcripts "received" or not.
Last year for my primary app submissions it took the full 4 weeks that, per the AAMC web site, it could take after transcripts were rec'd for all to be verified. My status (per the AAMC site when I logged in) changed once or twice, I called, was told that the message that I saw meant around a 2 week wait, and then within a day or two I was complete. So I have limited faith in the knowledge of the AAMC staff.