- Joined
- May 7, 2005
- Messages
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I haven't been working in a pharmacy that long (6 months) but tonight I saw something that was new for me. Our pharmacist fired a patient!
Probable drug-seeker who had been using multiple pharmacies and doctors - got busted by Worker's Comp today and they notified us. Patient had been in our pharmacy every day this week and had been verbally abusive to staff. Would pull up to the drive through, buzz once, buzz again, honk his horn and start pounding on the window. Patient pays cash for benzos, cough syrup and OxyC - but won't pay insurance co-pays for his blood pressure and prostate meds. Habitually comes in for loaners but then never actually picks up the filled prescriptions so we never get paid for the pills we give him.
He had been told no more controls until he picked up his maintenance meds. Tonight he came in and wanted to buy one pill (of an order totaling $70+ that he owed for). Thought if he bought just the one "water" pill he could fill his controls before getting the rest of his meds. Nope!
The pharmacist told me to tell him that it wouldn't work. He gets mad and drives away from drive-thru. Five minutes later his wife is on the phone, cussing and threatening me. Then the pharmacist got on the phone with them and told them NOT to come back to our store. The pharmacist called the store manager who came over for the incident report. Guy calls back while manager is in the pharmacy so she got to hear him and his wife rant, cuss and threaten. Tomorrow the district manager is getting into the loop, but it's a done deal. He won't darken our door any more!!!
Probable drug-seeker who had been using multiple pharmacies and doctors - got busted by Worker's Comp today and they notified us. Patient had been in our pharmacy every day this week and had been verbally abusive to staff. Would pull up to the drive through, buzz once, buzz again, honk his horn and start pounding on the window. Patient pays cash for benzos, cough syrup and OxyC - but won't pay insurance co-pays for his blood pressure and prostate meds. Habitually comes in for loaners but then never actually picks up the filled prescriptions so we never get paid for the pills we give him.
He had been told no more controls until he picked up his maintenance meds. Tonight he came in and wanted to buy one pill (of an order totaling $70+ that he owed for). Thought if he bought just the one "water" pill he could fill his controls before getting the rest of his meds. Nope!
The pharmacist told me to tell him that it wouldn't work. He gets mad and drives away from drive-thru. Five minutes later his wife is on the phone, cussing and threatening me. Then the pharmacist got on the phone with them and told them NOT to come back to our store. The pharmacist called the store manager who came over for the incident report. Guy calls back while manager is in the pharmacy so she got to hear him and his wife rant, cuss and threaten. Tomorrow the district manager is getting into the loop, but it's a done deal. He won't darken our door any more!!!
