A situational interview question

[Sarapary]

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This was the interview question that I was asked for a Retail position. How do you answer to that?:

"One day you come to work, your order is not there and they say they cannot deliver it. Two of your techs calling in sick. Your printer is broken. What is the first thing that you do and how do you manage the situation?"

 

[owlegrad]

This was the interview question that I was asked for a Retail position. How do you answer to that?:

"One day you come to work, your order is not there and they say they cannot deliver it. Two of your techs calling in sick. Your printer is broken. What is the first thing that you do and how do you manage the situation?"

First thing? Line up backup help (call someone in, call other stores, call your district scheduler, w/e.). Second, either get the product you need (if possible; call other stores, call cardinal for emergency order, etc.) or call the patients who are expecting it that day to let them know you don't have it (if obtaining is impossible).

Edit: Haha, I didn't even see "printer is broken". You will want to get that fixed right away. I agree with the poster who says page a front store manager to help you make phone calls/fix the problems. Teamwork, patients first, etc...

 

[DYSF777]

This was the interview question that I was asked for a Retail position. How do you answer to that?:

"One day you come to work, your order is not there and they say they cannot deliver it. Two of your techs calling in sick. Your printer is broken. What is the first thing that you do and how do you manage the situation?"

You can't always do it all yourself so first thing I would do is call for the help of the manager and ask if they could either call for tech help or call other stores to fill your out of stocks and partial fills. If any scripts couldn't be filled then I would call the customer and personally apologize. Next, I would fix the printer or call for support assuming there was not a backup printer. Until help arrived I would fill all waiters myself and due the best I could to make sure all patients were taken care of.

 

[R2pharmD2]

"One day you come to work, your order is not there and they say they cannot deliver it. Two of your techs calling in sick. Your printer is broken. What is the first thing that you do and how do you manage the situation?"

Abandon all hope? Do a shot?

 

[CUpharmD2013]

This was the interview question that I was asked for a Retail position. How do you answer to that?:

"One day you come to work, your order is not there and they say they cannot deliver it. Two of your techs calling in sick. Your printer is broken. What is the first thing that you do and how do you manage the situation?"

Dip into the pot of medicinal marijuana and recommend this to anyone that comes into your pharmacy.

 

[Sparda29]

Put out a sign: PHARMACY IS TEMPORARILY CLOSED.

Then get the problems solved.

 

[R2pharmD2]

Put out a sign: PHARMACY IS TEMPORARILY CLOSED.

Then get the problems solved.

We used to close the drive thru at my pharmacy when things got particularly insane, but management put a stop to that. If we tried to close the pharmacy altogether, heads would roll, regardless of what was going on. Would be great if you could get away with it though.

 

[Sparda29]

If I couldn't do that, ask the front store for a cashier to work pick up. For people who are dropping off, ask them to give you the prescription, insurance card, and a contact # and tell them it won't be ready for a while.

#1 - Call tech support to send in a printer repair guy.
#2 - Call other techs to see if they can cover.
#3 - Call up anyone who was expecting an order that didn't come in via truck to let them know that the delivery was not made and they can either take their scripts back or wait till tomorrow.