Consultants at my school’s hospitals get angry when residents call them, I’d imagine they’d lose their mind if a med student called them
@mrbreakfast
That's a good description. It's interesting because, at one place I worked, consultants literally relied on what was typed in the 'consult for' box in the Epic Order. Every month, residents had to be reminded to type coherent phrases in there because they were often so focused on putting in the orders during rounds. The same issue occurs when ordering imaging for radiology. Unless the consultant or radiologist knows what they're looking for, the consult is almost useless.
OP, if the residents encourage calling consults, I strongly advise you to try it. This is an essential communication skill to develop early in medical training. Do it under
their supervision so that you can receive feedback and ensure that the correct information is conveyed to the consultants. Be sure to understand why the consult is being called, and clarify with the residents after the attending leaves, as they sometimes provide useful context (e.g., this is more "defensive medicine" than anything else which can influence your approach during the call).
Before calling, run through what you're going to say in your head to ensure it flows and makes sense. Use SBAR (Situation, Background, Assessment, Recommendation). Start with why the consult is being called to give the consultant an idea of what details focus on. Then, explain why the patient came in and what’s happening now. Provide only the necessary background (ex.) pertinent history and labs), followed by an assessment (your concern, what your team has done, and what you want their opinion or help with). Let the consultant ask questions and provide their assessment and recommendations. Every medical condition has different key points to include, which you'll learn through experience on these rotations.
ACS example:
'We're calling regarding our concern for NSTEMI. The patient is a 65-year-old male who presented with 8 hours of persistent chest pain, relieved with rest and nitro. Troponins are 0.3 and 1.2. He has poorly controlled diabetes, smokes, and has hypertension. His father had an early MI. The EKG shows localized ST depressions in the anterior territory. We have loaded antiplatelets, started heparin, a beta-blocker, and a statin, but we're concerned about active cardiac ischemia and believe the patient may need an urgent cath. We wanted your opinion and recommendations.'
You're going to make mistakes, be interrupted, or corrected, and a resident may even take the phone away from you. That’s part of the learning process, so be attentive and learn from your mistakes. Even if you do everything perfectly, you may still get pushback because it could be a a ****ty consult that you were asked to call or because the consultant is overwhelmed. Learn to take it in stride.