I agree, don't ever believe a program that tells you all of their applicants get into PhD programs. Like I said earlier, the purpose of the M.A. program at WCU is to get its graduates into PhD programs, but obviously there is no guarantee (nor did they imply there was any type of guarantee). When it was time for my cohort to apply to PhD programs, only one person who applied didn't get in. I should also mention that they are supportive of students who don't get in...instead of giving you your degree and sending you on your way to fend for yourself, they have helped several PhD-hopefuls who didn't get in on their first try by hiring them as adjunct faculty so when they reapply, they are still affiliated with the university.
The faculty was great when it came to mentoring us throughout the entire PhD application process. I had a faculty member look over my list of schools to apply (and gave suggestions such as "No one from our program has EVER gotten into School X, you may want to reconsider applying there" and "Our students have a good relationship with School Y and it would be a good fit for you, you should consider applying there"), look over my personal statements, give me advice regarding interviews, and help with my final decision making process. And they not only do this, but are happy to do this. They encouraged us to use their experience and I never felt like I was bothering them.