Clearing the queue

[techniques]

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I work overnight so I never leave anything but is it typical for pharmacists in general to only finish what’s due during their shift? This is the mentality that has SOME at my store setting cardinal times to 11:30 PM and scripts that are dropped off to be picked up tomorrow due at 3:30 AM.

 

[Rouelle]

No, that’s just being lazy.

 

[wagrxm2000]

Are you saying they stop working?

This would not fly with me, they would be gone instantly.

 

[VictorOfHungerGames]

Are you saying they stop working?

This would not fly with me, they would be gone instantly.

I'm more impressed with your 56:1 message ratio compared to OP lol when you've only been a member for 4 years vs 9 years for OP. That's at least 2 per day for 4 straight years. whoa.

 

[Old Timer]

I'm more impressed with your 56:1 message ratio compared to OP lol when you've only been a member for 4 years vs 9 years for OP. That's at least 2 per day for 4 straight years. whoa.

You have way too much time on your hands.....

 

[RxPreceptor]

Same here; next day Rxs will be 5am or 7am or even 3am just to F with you (love the daytime rotating staff so none of them will have to feel accountable for leaving a mess/unfinished work for the next day...sarcasm).

Zero'd out the queue last & texted my partner so he knows just how much daytime will F up by the time he arrives to gauge the incompetence/laziness (there's no mystery as far as who isn't doing his/her fair share of work...daytime will just play the rush hour card everytime and do absolutely nothing about it)

 

[techniques]

Are you saying they stop working?

This would not fly with me, they would be gone instantly.

I think if at drop off they say they’ll pick it up tomorrow they set it for a time due during my shift, including compounds which I can never even start until the ER/hospice stops sending me patients.

I know for sure 1 person used to make C2 scripts we’d order for patients due at 3 AM the NEXT DAY after the order would be checked in at 7 AM, so now I just fill it before I leave.

I got my base hours increased so now I cycle count for the techs and do the BOH modification thing before it prints on Sunday and they still leave me work, including the ridiculous RTS basket from patients saying they don’t need the medication without an explanation as to why leaving me to have to figure out.

I’m getting fed up and am contemplating throwing a mess back at them. Our store isn’t even considered high volume compared to other 24 hour stores but since we’re right next to the hospital I get slammed almost every night (printed my first readyfill label at 4:30 AM last night) and still had time to do all the morning tech work before I left.

 

[techniques]

I’m thinking about filling and force counseling every script that wasn’t inactivated after a “dose increase was confirmed by MD” and making pick up a nightmare for them.

 

[RxPreceptor]

I’m thinking about filling and force counseling every script that wasn’t inactivated after a “dose increase was confirmed by MD” and making pick up a nightmare for them.

As spiteful as this is, I just cancel readyfill status on these, then delete them (in the long run it will save time spinning your wheels). Happens a lot for blood pressure, cholesterol, thyroid meds

*Have drop off hard copies for tomorrow set for "W59" - this is what our store has been doing to improve metrics for waiters (confirmed this does not negatively impact waiters NOT set to W15)

 

[techniques]

As spiteful as this is, I just cancel readyfill status on these, then delete them (in the long run it will save time spinning your wheels). Happens a lot for blood pressure, cholesterol, thyroid meds

*Have drop off hard copies for tomorrow set for "W59" - this is what our store has been doing to improve metrics for waiters (confirmed this does not negatively impact waiters NOT set to W15)

So our tech hours have been cut and I’m getting screwed on weekends. I only have a tech for an hour when I get in and then I’m alone. I filled more waiters in 4 hours last night than they probably do in 12 hours on Saturday and I have to be the only overnight that prints the BOH mod report and completes it for Sunday.

 

[RxPreceptor]

I find that printing BOH Sunday after midnight & doing it Sunday morning saves a good 30-45mins (constant interruptions if attempted Sunday night)

 

[wagrxm2000]

I'm more impressed with your 56:1 message ratio compared to OP lol when you've only been a member for 4 years vs 9 years for OP. That's at least 2 per day for 4 straight years. whoa.

I thought I was better known here, guess not.

2 per day actually seems low. I posted 34 times (6 were technically Friday) on this past Thursday alone. Most of my posts are pointless arguing.

 

[wagrxm2000]

I think if at drop off they say they’ll pick it up tomorrow they set it for a time due during my shift, including compounds which I can never even start until the ER/hospice stops sending me patients.

I know for sure 1 person used to make C2 scripts we’d order for patients due at 3 AM the NEXT DAY after the order would be checked in at 7 AM, so now I just fill it before I leave.

I got my base hours increased so now I cycle count for the techs and do the BOH modification thing before it prints on Sunday and they still leave me work, including the ridiculous RTS basket from patients saying they don’t need the medication without an explanation as to why leaving me to have to figure out.

I’m getting fed up and am contemplating throwing a mess back at them. Our store isn’t even considered high volume compared to other 24 hour stores but since we’re right next to the hospital I get slammed almost every night (printed my first readyfill label at 4:30 AM last night) and still had time to do all the morning tech work before I left.

What does your manager have to say about the situation?

Unfortunately I'm not the one to help you since I'm not at one of these stores. While I would hate to say play the game and do it back, I don't think your problem will be solved very easily.

Do you feel they could do more and do you feel you should do less? Is there a tech or anyone else in the store that you could ask what's going on?

If you don't feel stressed, I wouldn't worry too much about it. Everyone is going to have their own work ethic.

 

[techniques]

What does your manager have to say about the situation?

Unfortunately I'm not the one to help you since I'm not at one of these stores. While I would hate to say play the game and do it back, I don't think your problem will be solved very easily.

Do you feel they could do more and do you feel you should do less? Is there a tech or anyone else in the store that you could ask what's going on?

If you don't feel stressed, I wouldn't worry too much about it. Everyone is going to have their own when ethic.

The pharmacy manager or my DM?

The pharmacy manager is the one that made the tech schedule.

My DM knew that the only way to turn our store around was to increase my base hours. I used to leave at 6 AM cause the staff pharmacist with the most seniority and the one that leaves me the most work needed the down time from 6 AM to 8 AM to check the email, etc.

We have a new DM now and my training store as an intern (another 24 hour store in another district) has been begging me to transfer since I got licensed

 

[VictorOfHungerGames]

You have way too much time on your hands.....

Hmmm i probably took about the same amount of time to post that as the time you took to read my post and thought about telling me i have too much time on my hands...

 

[mentos]

I’m getting fed up and am contemplating throwing a mess back at them. Our store isn’t even considered high volume compared to other 24 hour stores but since we’re right next to the hospital I get slammed almost every night (printed my first readyfill label at 4:30 AM last night) and still had time to do all the morning tech work before I left.

Damn, you don't start readyfill until 4:30 and still finish and do other crap by 8? Thats impressive. How many pages do you get? I'm getting 12-14 now and barley finish at 5:30-6. It takes so long just to print/fold all the labels and papers.

 

[RxPreceptor]

Timeframe wise, I finished production for all ready fills due that night by 3am with some system hacks putting automation Rxs through before midnight (caught up that day, so why not). Typical around 12 pages, triage can be 4-5 pages though due to all these BS register prompts. Usually doing production until 5am when not caught up

 

[RookieRPH]

Timeframe wise, I finished production for all ready fills due that night by 3am with some system hacks putting automation Rxs through before midnight (caught up that day, so why not). Typical around 12 pages, triage can be 4-5 pages though due to all these BS register prompts. Usually doing production until 5am when not caught up

Are you talking about the readyfill report? We’re not allowed to really use that anymore in my area unless it says it will drop very late because that actually takes away from our readyfill numbers/score. Stupid IT people

 

[WVUPharm2007]

Just confront them and tell them to stop being lazy.

 

[RxPreceptor]

Are you talking about the readyfill report? We’re not allowed to really use that anymore in my area unless it says it will drop very late because that actually takes away from our readyfill numbers/score. Stupid IT people

Yes, M1-17...how does that hurt readyfill score? Assuming you are changing the time to what it should be...anyways, readyfill was delayed like 30-45minutes anyways. Time management skills involves having a brain

 

[Charcoales]

50 to fill and 50 to final review at 2am when the last tech leaves is typical. And have like 3 compounds a night... and they want me to try to do delete list and (usually about 50 a night)... forget about autofills (LOL!)

 

[RookieRPH]

Yes, M1-17...how does that hurt readyfill score? Assuming you are changing the time to what it should be...anyways, readyfill was delayed like 30-45minutes anyways. Time management skills involves having a brain

It just counts as a Rx being filled not readyfill since it doesn’t drop with the readyfill. If you look at your scores they should be lower than usual if everyone is using the report by atleast 15-25

 

[farmadiazepine]

When I worked at CVS, there were way too many RX's showing up in the que that were incorrectly scheduled. I backdated the RX's, let them reject as too soon, and then I rescheduled them to the proper date (always on my week off).

 

[owlegrad]

Playing with the times is just a fact of life at CVS. Scheduling scripts due for the next RPh is common. Why 3am though? They could at least give you until the end of your shift.

 

[techniques]

Because some people only verify what’s due during their shift. They used to make cardinal times due at 11 PM and C2s due at 5 AM when the order would come in at 7 AM the day before which is why I now do tech cycle counts and all that stuff before I leave.

I only get 7 pages of readyfills at most but I’m next to a hospital and I won’t print script pro labels til 2 or 3 AM until the ER stops sending me patients. I would gladly do 10 more pages of readyfills if it meant no ER scripts plus the crazy foot traffic at my store compared to all the other 24 hour stores I’ve covered shifts for.