CVS endless metrics? How much metrics is too much?

[WVUPharm2007]

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I will be transferring to a 24 hour store 3/1 (when the new schedule templates are rolling out). Check this out: we will have 120 rph hours TOTAL (not counting overnight) and 240 tech hours (for a store that is expected to do 37-3900 script per week. That's the same hours (minus overnight) that I used to have at my old store that did 27-2900 per week (from 8am-9pm).

Sounds about right. Keep in mind that the night pharmacist will be doing 120-150 Rxs a night, along with various daily tasks that techs won't have to do. Plus, you can kick excess Rs not due that day to night shift.

 

[CUpharmD2013]

As you are aware, myschedule is a load of ****. It scheduled one Monday 25 tech hours when we do > 700 scripts on Mondays. I said **** that.

It does stupid $%^& like this in the other direction, too. For instance, next Saturday the 28th I was supposed to schedule 26 hours in a 2k volume store (we usually use 16 on a Saturday). They must not know that it's a Saturday on the last day of the month in a low income neighborhood where no-one is going to have any money and no-one will come into the pharmacy. I had high hopes for mySchedule and it's been a disaster so far. They need to get rid of the "visited the pharmacy in the last 30 days" option on the surveys, too. 90% of our surveys are from these people and they really don't tell us who's responsible for the service reflected on the surveys.

 

[maria1oh]

The night pharmacists vary a lot at 24/7 stores. Sometimes they are great other times they will slack off and do the minimum. Also had a lot of turn over so we had a lot of floaters doing the graveyard shift.