Can someone who works or worked at CVS at a floater tell me the procedures of going to each store? For example like the daily activities (PCQ/ MD calls) and by what time it would need to be done to receive credit. I have been told I have to call the alarm company to get access codes and something about floater envelopes. What do we do with floater envelopes? Where do we put the signed controls? Do I write my hours on the payroll sheet or will that store manager do it? A stepwise directions of what I should do when I walk in and leave the pharmacy. Please help!!
CVS Floater procedure
- Thread starter chick123
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Call to get codes to safe, I'm guessing floater envelope has the store key to get in, you have to talk to the manager each shift so they can pay out your mileage so ask them about the payroll sheet too, put the control invoice in the DEA box that every store has... the techs will know where it is. Most floaters don't worry about PCQ or MD calls but if it's a weekend make sure someone is working on the PCQ or the manager will be pissed. Doesn't hurt to call the pharmacy the day before just to check in with them if you want to.
Thank you for your input!
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Go to the store and ask the cashier for the supervisor or manager. Tell the manager/sup that you need the floater key. They'll give you a sealed envelope with the key, safe combo, alarm code, and register codes inside. New envelopes are probably in the safe. Make computer tracked calls when they pop up in QV. Make MD calls from papers left behind before the MDs go to lunch. Signed controls vary by state.
Hi! Thanks for the info. Can you just clarify some points for me though? Would I use the new envelope that is in the safe to put whatever that was in the original sealed floater envelope to give back to the sup once my shift is over? Also, would I just jot down my hours on the pharmacist payroll that is faxed in each week or will the PIC do that for me? Also, since the payroll sheets are faxed in by Thurs, what happens if I worked on Sat and that week's payroll sheet was faxed over already on Thurs? Sorry to ask a lot of qs!
Have you worked in a store before? Do the same thing when floating you do in your store. Manage workflow and use the queues to guide you.
Yes put yourself on payroll if you want to be paid. If it's after Thursday call the store before Thursday and have them add you.
Alarm codes are not in floater envelopes. You need to call to get one.
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Yes put yourself on payroll if you want to be paid. If it's after Thursday call the store before Thursday and have them add you.
Alarm codes are not in floater envelopes. You need to call to get one.
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Huh. My district, I already have the key...the safe codes are standardized...the scheduler usually gives me the alarm codes so I already know it...and you absolutely do the PCQ and MD request calls. You're there to make things go smoothly and as close to normal, not to do as little as possible. Don't be that floater.
Also, don't forget to make sure someone does the order if the store isn't updated to the new inventory system. Make sure someone does the temperature logs and cycle counts. Leave detailed notes on any issues that need resolved the next day.
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If I can piggy back on this, how is the flexibility of being a floater with the company?
Asking as a PIC.
Asking as a PIC.
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It's great. I get to choose 5 days I want off each cycle (4 weeks). No regulatory responsibilities, no tech schedule responsibilities, you take no work home, I'm liking it. The downside is that I'm only getting 30 hours base. But I have no kids, both my cars are paid off, and I live pretty simply...so I'm fine with that. I have so much free time.
I'd still rather have 7 on, 7 off nights, though.
Thanks so much for clarifying the payroll! Now it makes more sense!
I've never worked as a Rph before. First day this week so any guidance is greatly appreciated!!
Good luck! Do one thing at a time take deep breaths and focus on what's important.
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Thank you for your detailed information. Yes, I definitely don't want to be the floater that all the stores hate having around. I think my district has similar procedures as your district because I have been told the safes are somewhat standardized. If that's the case, do I still need to get the floater envelope?
In ohio cvs requires each pharmacist to have their own alarm code for each store. they got rid of the floater codes. you have to call the alarm company wait on hold for 5-15 minutes and they will issue you an alarm code. as a floater you will have to keep track of dozens of alarm codes for various stores. nice thing about 24/7 store is no alarm code needed. if you forget your alarm code you can call to get it.
As for c2 safe codes those will be written down in floater envelope kept in manager office. Also key to enter pharmacy in there as well. some c2 safes are opened with a key.
If store has script pro call script pro to get a code.
As for payroll the scheduler kept track and did a good job. never had to worry about not getting paid.
As for c2 safe codes those will be written down in floater envelope kept in manager office. Also key to enter pharmacy in there as well. some c2 safes are opened with a key.
If store has script pro call script pro to get a code.
As for payroll the scheduler kept track and did a good job. never had to worry about not getting paid.
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I'm just going off of what I've observed from other floaters so you're probably right as far as the key/codes/etc. Though as a side note my manager just deletes 90% of the MD calls anyways and I don't think I've ever seen a floater make one. We still get 95% on WeCare, MD calls give you the least value per time spent in terms of scores. Just don't leave anything in the red or a pile of baskets at QV and I'm guessing the pharmacy manager will speak well of you if asked.
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You should contact your scheduler or Supervisor and ask.
Thank you for your info!!
Thank you for your info!!
Thank you for your info!!
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Attention pharmacy robbers! Please don't do this, despite how easy it sounds.
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Don't worry. They'd have to be carrying a lab coat for it to work.
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And have a Dead-behind-the-eyes look about their face, like a Kardashian.
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At least, the alarm code phone number was posted. Pharmacy robbers might be successful like money gram robbers.
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👽 this
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I hope your first day went alright if you had it!
I've been floating for a few months but here is my experience. In my district, I call a few days in advance to get the alarm code if it's a store I haven't been to. I usually arrive a little bit early to get the floater envelope from the store supervisor on duty. It'll contain the codes for the safe, register codes, and keys to get into the pharmacy. There is usually a notebook to sign in on and a payroll sheet where you put your hours down. It's usually attached to a clipboard somewhere.
There is usually a dr call bin with papers and the md calls in QV. I try to get most of them done before noon but if your techs are bad it's harder to do because you have to do more tech work. If it's just me and 1 tech when opening, I try to help produce and clear QT til about 9am and then start the doctor calls. I switch between the two screens (ctrl+f1 and ctrl +f2) and keep doctor calls on one and qv on the other. I also try to help with QT which depends how competent the techs are. Some techs are really good and you don't have to worry about it much. In the morning on the week days, I don't really worry about PCQ calls. I do them in the evenings. My goal for every day is to try not to have any queues go red. I get anxiety when I'm only a half hour ahead though. If closing, I at least finish everything for that day if I can't clear the queue.
As far as paperwork, some techs know where it goes and some don't. Most do not, so I leave it out for the store pharmacist. If you work a full day, make sure to print and sign the daily register log at the end of the day. Also at each store, I have had to find the floater envelopes but they are usually in a drawer somewhere.
Also, at some point there will be some PIC who is an a-hole who will try to get you in trouble even though you are doing the best you can with the resources available because you let something go red and it might lower their wecare score.
I've been floating for a few months but here is my experience. In my district, I call a few days in advance to get the alarm code if it's a store I haven't been to. I usually arrive a little bit early to get the floater envelope from the store supervisor on duty. It'll contain the codes for the safe, register codes, and keys to get into the pharmacy. There is usually a notebook to sign in on and a payroll sheet where you put your hours down. It's usually attached to a clipboard somewhere.
There is usually a dr call bin with papers and the md calls in QV. I try to get most of them done before noon but if your techs are bad it's harder to do because you have to do more tech work. If it's just me and 1 tech when opening, I try to help produce and clear QT til about 9am and then start the doctor calls. I switch between the two screens (ctrl+f1 and ctrl +f2) and keep doctor calls on one and qv on the other. I also try to help with QT which depends how competent the techs are. Some techs are really good and you don't have to worry about it much. In the morning on the week days, I don't really worry about PCQ calls. I do them in the evenings. My goal for every day is to try not to have any queues go red. I get anxiety when I'm only a half hour ahead though. If closing, I at least finish everything for that day if I can't clear the queue.
As far as paperwork, some techs know where it goes and some don't. Most do not, so I leave it out for the store pharmacist. If you work a full day, make sure to print and sign the daily register log at the end of the day. Also at each store, I have had to find the floater envelopes but they are usually in a drawer somewhere.
Also, at some point there will be some PIC who is an a-hole who will try to get you in trouble even though you are doing the best you can with the resources available because you let something go red and it might lower their wecare score.
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WOW! Thank you for your detailed response! Very useful!! Thank you!
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Sorry, it's alt+f1 and alt+f2 for the different screens. I couldn't remember earlier, I do it automatically. I hope I could help you a little bit. CVS is a very stressful place in my opinion. I'm still new but feel free to pm me with other questions.
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It's sets the motion sensors on inside the pharmacy after you secure all the gates (or disables them at the beginning of the day.) Every pharmacy has them. If you're at a 24Hr store, you only use it in an emergency store closure.
