CVS - How to improve Adherence Calls now that ScriptSync is here

[RxMember11]

Hi everyone. I've seen the past threads concerning improving Adherence Calls (CVS) including the tips about inactivating instead of denying, etc. For a long while, we never denied. We always inactivated, generated and put on hold. However, a few months ago, right about the time ScriptSync came out, our points for the calls significantly dropped on the scorecard, but not on the dashboard. It led us to think that inactivating the scripts no longer worked. Has anyone else notice there scores drop lately without any changes? Now, we do it just as the system wants us to, deny if they dont want it. We make 3 rounds of calls on the weekend and a 4th round on Monday. Our scores are stuck in the 20's range, which is killing our KPM. Any insight would be great, I don't mind doing whatever it takes to achieve a good score so that our hard work is recognized. Thank you.

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[farmadiazepine]

LMFAO

 

[SouthernRetailRPH]

I think enrolling in SS really boots the success rate way more per call than 1 or 2 refills. I just go ahead an enroll some of the patient's rx's that are already on RF and due around the same day since they would be getting them anyway. For example if they get 2 rx's on the 3rd and 2 on the 6th, I just enroll all 4 for the 4th or 5th.

 

[Mounjaro]

If PCQ calls where people yelled at you weren't enough. Might as well go to their door and ask them.

 

[zelman]

I think enrolling in SS really boots the success rate way more per call than 1 or 2 refills. I just go ahead an enroll some of the patient's rx's that are already on RF and due around the same day since they would be getting them anyway. For example if they get 2 rx's on the 3rd and 2 on the 6th, I just enroll all 4 for the 4th or 5th.

Don't SS patients get a call before their pick up date?

 

[catalyzt]

Don't SS patients get a call before their pick up date?

Yes.