I sent a prescription to a CVS inside a Target the other day and on the notes field, I asked that the pharmacist help the pt find the most cost effective OTC benzoyl peroxide product. Kid's insurance did not cover it and parents are non-English speaking. The pharmacist from CVS called me and told me they are a CVS employee and they do not feel comfortable recommending Target products...
I asked for district manager's contact info and received an apology and was informed they always put their patient's health and well being first....blah blah and so on.