cvs is a joke

[mikejones123]

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I have been with this company for over 10 years. My current role is as an overnight pharmacist. On Sunday mornings, the system goes down overnight so we process prescriptions offline. A month ago, I was was working one sunday and no customers came in. So naturally no prescriptions were filled offline. During the time the system was offline I completed some inventory tasks and cleaned up the pharmacy. This week I find out that I was written up with a L1 (whatever that is) for having zero activity in offline mode. When I told my supervisor that no customers came in during that time and that she can look at the cameras to validate my statement. She replied that I am responsible for having no activity during offline mode. That makes no ****ing sense. This company gets worse every year, the micromanaging gets worse every year, and the supervisors get dumber every year. So how do I remedy this situation.

Does anyone know if I can appeal a L1???

Do I save prescriptions and then process them later when the offline mode starts???

Has anyone experienced this before?

 

[VeeSee]

Smack that hoe

 

[dreamshappen]

File the appeal. I don't know cvs's appeal process but every company has one. That write up is absurd.

 

[ChalupaBatman86]

L1= LEVEL 1. There isn't really an appeal but you can complain to your HRBP. If you have any reason to believe it is discriminatory contact HRBP and ethics line. So stupid. It sucks to work for a company that hates it's employees.

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[owlegrad]

Do I save prescriptions and then process them later when the offline mode starts???

Has anyone experienced this before?

The first time it happened to me I got a phone call from my pharm sup after my shift (cause I don't want to sleep presumably). After that I just saved a few scripts to process during downtime. Once I forgot so I processed some scripts for myself then returned them the next night. As long as you don't show up on that "no activity" report you are golden.

 

[Corpseman]

The first time it happened to me I got a phone call from my pharm sup after my shift (cause I don't want to sleep presumably). After that I just saved a few scripts to process during downtime. Once I forgot so I processed some scripts for myself then returned them the next night. As long as you don't show up on that "no activity" report you are golden.

That is just stupid. Not what you did, but that you were forced to do that.

 

[doublehh03]

Really? I work for CVS and my overnights rarely process things if ever in offline mode, unless it's urgent like an antiobitcs or otherwise we loan the customers to get them through. Absurd.

 

[Lnsean]

The first time it happened to me I got a phone call from my pharm sup after my shift (cause I don't want to sleep presumably). After that I just saved a few scripts to process during downtime. Once I forgot so I processed some scripts for myself then returned them the next night. As long as you don't show up on that "no activity" report you are golden.

wow that's absurd that you had to resort to that to bypass a stupid report. I am appalled actually. Never worked for CVS and thank god WAGS doesn't do this ****....yet.

 

[Lnsean]

I have been with this company for over 10 years. My current role is as an overnight pharmacist. On Sunday mornings, the system goes down overnight so we process prescriptions offline. A month ago, I was was working one sunday and no customers came in. So naturally no prescriptions were filled offline. During the time the system was offline I completed some inventory tasks and cleaned up the pharmacy. This week I find out that I was written up with a L1 (whatever that is) for having zero activity in offline mode. When I told my supervisor that no customers came in during that time and that she can look at the cameras to validate my statement. She replied that I am responsible for having no activity during offline mode. That makes no ****ing sense. This company gets worse every year, the micromanaging gets worse every year, and the supervisors get dumber every year. So how do I remedy this situation.

Does anyone know if I can appeal a L1???

Do I save prescriptions and then process them later when the offline mode starts???

Has anyone experienced this before?

That is just ridiculous...I am at lost for words....you sure you didn't piss off someone and they have a grudge against you? This seems like one of those sneaky backstabbery things people would do in order to build up "documentation" to fire you. I know when I wanted to fire a tech back when i was RXM...i would document every little thing that was wrong.

 

[ChalupaBatman86]

Really? I work for CVS and my overnights rarely process things if ever in offline mode, unless it's urgent like an antiobitcs or otherwise we loan the customers to get them through. Absurd.

That probably means your supervisor got written up or fired for not writing you up.

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[zelman]

I have been with this company for over 10 years. My current role is as an overnight pharmacist. On Sunday mornings, the system goes down overnight so we process prescriptions offline. A month ago, I was was working one sunday and no customers came in. So naturally no prescriptions were filled offline. During the time the system was offline I completed some inventory tasks and cleaned up the pharmacy. This week I find out that I was written up with a L1 (whatever that is) for having zero activity in offline mode. When I told my supervisor that no customers came in during that time and that she can look at the cameras to validate my statement. She replied that I am responsible for having no activity during offline mode. That makes no ****ing sense. This company gets worse every year, the micromanaging gets worse every year, and the supervisors get dumber every year. So how do I remedy this situation.

Does anyone know if I can appeal a L1???

Do I save prescriptions and then process them later when the offline mode starts???

Has anyone experienced this before?

"How many prescriptions did you fill last night, Supe?"

 

[maria1oh]

I'm surprised you have worked for cvs for 10 years and this is the first time you were written up. Level 1 is nothing to worry about. I'm also surprised you had no customers sunday morning. I guess just filling fake scripts for fake patients and deleting them later is the way to stop showing up on no activity report.

Even during the day time offline mode happens for an hour or two. The supervisor sent out an email showing which stores had no activity during that time.

 

[owlegrad]

I'm surprised you have worked for cvs for 10 years and this is the first time you were written up. Level 1 is nothing to worry about. I'm also surprised you had no customers sunday morning. I guess just filling fake scripts for fake patients and deleting them later is the way to stop showing up on no activity report.

Even during the day time offline mode happens for an hour or two. The supervisor sent out an email showing which stores had no activity during that time.

I always thought it was funny that CVS considers it SO IMPORTANT to fill in downtime mode that the system automatically sends out a report about "no activity" but there is no sense of urgency at all about preventing down time in the first place.

 

[GypsyHummus]

I have been with this company for over 10 years. My current role is as an overnight pharmacist. On Sunday mornings, the system goes down overnight so we process prescriptions offline. A month ago, I was was working one sunday and no customers came in. So naturally no prescriptions were filled offline. During the time the system was offline I completed some inventory tasks and cleaned up the pharmacy. This week I find out that I was written up with a L1 (whatever that is) for having zero activity in offline mode. When I told my supervisor that no customers came in during that time and that she can look at the cameras to validate my statement. She replied that I am responsible for having no activity during offline mode. That makes no ****ing sense. This company gets worse every year, the micromanaging gets worse every year, and the supervisors get dumber every year. So how do I remedy this situation.

Does anyone know if I can appeal a L1???

Do I save prescriptions and then process them later when the offline mode starts???

Has anyone experienced this before?

Does it at least pay 130K/year?

 

[Shazzy1228]

I'm really confused here. What exactly is the purpose of writing you up for something like this? There were no customers, system is down overnight. I don't get it. I am going to reiterate what someone else said. Be careful dude because it sounds like somebody wants to get rid of you. Dunno what you did or didn't do, but this just doesn't make sense. I don't work for CVS, but I still don't see how this is grounds for a write-up. 😕
Watch your back and keep your head down😏

 

[MrBonita]

I think they are writing you up to prepare to fire you. There are so many young grads out there with all the new schools. Might as well get the ball rolling so when June comes , they can bring in a young hungry bastard with 200k dept who will beg people to bring in scripts.

 

[M0df]

I believe you can log into Momentum and get some details on write ups. L1 used to be verbal counseling? and the way it was explained to me is it just stays in your file for 1 year. All you can do is refuse to sign it but it may or may not matter if it gets to the 'termination' stage. Your RXSup is either trying to make a point or being forced to do this by his boss. Micromanagement at it is best. On a flip side, maybe you would get written up if you don't reconcile those offline mode scripts within a few days!

 

[owlegrad]

Why wouldn't you reconcile the scripts as soon as the system came back online? Leaving them for days is a great way to create unnecessary confusion.

But I agree, the sup had pressure from above to make a point about filling in downtime mode, that's all this is. Some people think the only way to make a point is by doing a write up. L1 is the lowest level and hardly worth concerning yourself over. Just make sure not to appear on the report again and you will never hear anything about this again.

 

[trailerpark]

Do most pharmacies have computer systems that go offline? All the time I've worked at Walmart, our computer system has never went offline...


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[mentos]

Yes this is getting old. The damn system goes off every freaking Saturday night into Sunday morning. My supervisor emailed me one time when I had no offline activity too, same reason no one came into the store. I'm not sure if I was written up or not.

I'll fill a couple non-control emergency room scripts offline if someone brings them in, the rest I tell them they can leave it for the morning or bring it to competitor. In case no one comes in, I leave a few refills in QP and then when the system goes down I verify them without looking at the hard copy (I don't sell it). Then when it comes back on, I verify/reconcile them again before it goes out. I think that counts as activity while offline.

I keep hearing rumors that CVS wants to close more 24 hour stores so do whatever you can do show offline activity.

 

[zelman]

Do most pharmacies have computer systems that go offline? All the time I've worked at Walmart, our computer system has never went offline...


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CVS switched to to a centralized system around 2009. Now when corporate servers are offline stores' systems are crippled. There is no insurance adjudication, no sig code translation, limited patient histories and no cash prices. It's a cluster f.

 

[WVUPharm2007]

I appeared on that list back in the day a few times before they laid me off.

Offline mode is absurd.

I always liked when I got a new script for a Caremark patient. Because they'd have downtime at the same time as CVS Pharmacy. I can't get the price because it's new and no suggested price is available because the central server is down. I can't call and get the estimated copay because Caremark is down. Yet I'm expected to fill it. How much do I charge? Who knows? There is LITERALLY no way to find out. But, dammit, I'm expected to service customers somehow.

How the company handles offline is without a doubt the most ridiculous thing they do. It's ass backwards. We are held accountable if no business just so happens to come through, but what absolutely, positively has to be the WORST I.T. department in the United States apparently gets to ruin life for hundreds of stores because they can't get their crap together. What the hell necessitates a 4+ hour long server shut down once every 2-3 weeks? Maybe they should concern themselves with the ROOT CAUSE of offline mode. Nobody else has to deal with this ****. My friends at Walgreens tell me that they have their computers go down maybe a few times a year, if that.

 

[DaftRx]

CVS overnight here. I've certainly had nights where no one has come in during downtime. It may have been my own fault because I make it a point to notify all my local EDs of the downtime. I tell them I can't bill insurance and I can't fill any controlled substances, period.

I love having those conversations for the patients that get missed. "What do you mean you can't fill my norco!?!?" Try having someone understand that, in offline mode, the link to validate prescriber DEAs is down and there is no way around it. Good times.

I've never been approached about the report, but I wouldn't put it past my sup to just write me up without telling me. We're tight like that.

I remember a couple years ago when I was still on days when some storm, I forget if it was a hurricane or blizzard took out The central system in Rhode Island and the whole company was down. Talk about a cluster @$&%.

 

[Shazzy1228]

I appeared on that list back in the day a few times before they laid me off.

Offline mode is absurd.

I always liked when I got a new script for a Caremark patient. Because they'd have downtime at the same time as CVS Pharmacy. I can't get the price because it's new and no suggested price is available because the central server is down. I can't call and get the estimated copay because Caremark is down. Yet I'm expected to fill it. How much do I charge? Who knows? There is LITERALLY no way to find out. But, dammit, I'm expected to service customers somehow.

How the company handles offline is without a doubt the most ridiculous thing they do. It's ass backwards. We are held accountable if no business just so happens to come through, but what absolutely, positively has to be the WORST I.T. department in the United States apparently gets to ruin life for hundreds of stores because they can't get their crap together. What the hell necessitates a 4+ hour long server shut down once every 2-3 weeks? Maybe they should concern themselves with the ROOT CAUSE of offline mode. Nobody else has to deal with this ****. My friends at Walgreens tell me that they have their computers go down maybe a few times a year, if that.

What? How do you guys manage like this? Imagine the system coming back online only to be awaited by 20 new e-scripts and 40 scripts ready to fill. The hell?😱

 

[WVUPharm2007]

What? How do you guys manage like this? Imagine the system coming back online only to be awaited by 20 new e-scripts and 40 scripts ready to fill. The hell?😱

They get mixed in with the automatic fills, so it's like a drop in the ocean. Of course, by the time it comes back up, it's time for the night people to go home, so really it's the day shift who gets screwed.

 

[zelman]

What? How do you guys manage like this? Imagine the system coming back online only to be awaited by 20 new e-scripts and 40 scripts ready to fill. The hell?😱

When e-scripts arrive and the system is offline, they come in via fax.

 

[maria1oh]

Also at 3am (ohio time zone) the cvs system reboots and the entire system is down for 15-30 minutes. I heard in California this occurs at midnight (3 hour time difference). This happens every single night. I heard this doesn't happen at walgreens and only happens once per week at krogers.

 

[mentos]

I swear the IT dept doesn't do **** during these "maintenance" offline modes. They create more work for themselves for job security. They could do absolutely nothing at all and no one would know any better, like the average person taking their car to the mechanic. It's not like corporate knows anything about programming. I always think of this scene:

 

[VeeSee]

Also at 3am (ohio time zone) the cvs system reboots and the entire system is down for 15-30 minutes. I heard in California this occurs at midnight (3 hour time difference). This happens every single night. I heard this doesn't happen at walgreens and only happens once per week at krogers.

Walgreens system sometimes has trouble billing insurances over night on weekends so you have scripts timing out

At least at some stores this happens

 

[rxsurf23]

I think they are writing you up to prepare to fire you. There are so many young grads out there with all the new schools. Might as well get the ball rolling so when June comes , they can bring in a young hungry bastard with 200k dept who will beg people to bring in scripts.

I agree here. When they want you out they'll find ways to get you out. Writing you up for stupid **** like that is just the first step. All they need is 3 more writeups and you're toast. I don't know of any appeal process but I'd contact HR because the best you can do is fight it, especially if you have video evidence

 

[maria1oh]

I highly doubt they will watch the video cameras for the entire night over a level 1 write up. They ain't got no time for that.

 

[zelman]

I highly doubt they will watch the video cameras for the entire night over a level 1 write up. They ain't got no time for that.

Perfect. When they refuse, write them up for not doing their job.

 

[owlegrad]

The last thing in the world I would do is draw attention to the fact you had no patients for what, an 6-8 hour period? Lunacy in the extreme. Why not just ask them to lay you off?

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[lane one]

Leave it to CVS to encourage pharmacists to fill fake scripts to stay off the **** list. Business ethics at its finest

 

[Humble Sloth]

I'm really confused here. What exactly is the purpose of writing you up for something like this? There were no customers, system is down overnight. I don't get it. I am going to reiterate what someone else said. Be careful dude because it sounds like somebody wants to get rid of you. Dunno what you did or didn't do, but this just doesn't make sense. I don't work for CVS, but I still don't see how this is grounds for a write-up. 😕
Watch your back and keep your head down😏

The point is to red flag the position to management for deletion. What is the point of paying a pharmacist to being around if no money is being made for the company. If this happens enough hours will be cut at the store.

 

[Shazzy1228]

The point is to red flag the position to management for deletion. What is the point of paying a pharmacist to being around if no money is being made for the company. If this happens enough hours will be cut at the store.

But its not like the pharmacist is being lazy or anything. How is this even ethical???

 

[BidingMyTime]

Hmmm, doesn't sound much different than politics. Pass a law to "protect" people or for "tax reform" or for "accountability"....and the successful corporations/people will find a way around it. Here, its understandable that a company wouldn't want to keep a store open if there is no business reason to keep it open, but since there are ways around that, there reports don't really matter or tell them anything (except which employees aren't smart enough to game the system.)

 

[ldiot]

What a joke I would have came unglued if they wrote me up for that

 

[anktheonc]

Smack that hoe

i ****ing DIED. I always assume this website/forum(s) to be professional compared to other forums I have been on, especially on the allo/osteo side. But I busted out laughing on a quiet floor of my office building.

 

[txpharmguy]

Leave about 10 labels to fill so when you go offline, you can fill those at that time

 

[LightYagami]

I have been with this company for over 10 years. My current role is as an overnight pharmacist. On Sunday mornings, the system goes down overnight so we process prescriptions offline. A month ago, I was was working one sunday and no customers came in. So naturally no prescriptions were filled offline. During the time the system was offline I completed some inventory tasks and cleaned up the pharmacy. This week I find out that I was written up with a L1 (whatever that is) for having zero activity in offline mode. When I told my supervisor that no customers came in during that time and that she can look at the cameras to validate my statement. She replied that I am responsible for having no activity during offline mode. That makes no ****ing sense. This company gets worse every year, the micromanaging gets worse every year, and the supervisors get dumber every year. So how do I remedy this situation.

Does anyone know if I can appeal a L1???

Do I save prescriptions and then process them later when the offline mode starts???

Has anyone experienced this before?

Wait you are a doctor of pharmacy, don't these supervisors respect you? I go to a health clinic where the supervisors treat docs dentists like god even if they do the wrong thing. Every doc office i go to, nurses and business people there treat docs as almighty spoken word. Why are pharmacists treated like they not deserved

 

[LightYagami]

lets write her name in the deathnote haha

 

[Humble Sloth]

But its not like the pharmacist is being lazy or anything. How is this even ethical???

How is it not ethical? it's a free market and when limited supply meets excess demand this is the reality of the situation. You are not entitled to a job as a pharmacist. If that pharmD was smart he would have moved to a higher volume store where he actually did work instead of working at a lazy low script store where he would be next on the chopping block.

 

[313heros]

Another story whereby corporate policies limit and ridicule our capabilities and knowledge we have attained. Retail pharmacy is a business not a platform for exercising what our potentials are as pharmacists.

 

[Lnsean]

Wait you are a doctor of pharmacy, don't these supervisors respect you? I go to a health clinic where the supervisors treat docs dentists like god even if they do the wrong thing. Every doc office i go to, nurses and business people there treat docs as almighty spoken word. Why are pharmacists treated like they not deserved

I hope you're trolling...let the feeding begin