I'm fairly new to the SDN forums and have decided to post my first discussion. Of course it is dealing with an issue I'm having at CVS. Overview: I'm a new grad c/o May 2015, and am currently a temporary PIC for a previously low-volume store that is experiencing a large increase in volume (20-30% over scripts budget day after day, week after week) . The store is an easy store overall, but I am working with only floaters because they are trying to hire a staff rph and PIC currently. So I am really the only one who knows even slightly what goes on day to day at this pharmacy. All of that aside, the hardest part of my job is using MYSCHEDULE.
I was thrown into doing it without ever really being taught...I have done the LearnNet courses, studied the job aid, asked my front store manager as well as my supervisor for advice, and they all give me the same advice: it shouldn't take that long to do, just compensate for days you're not optimized by over-optimizing on other days, switch around technician workflow activities and daily activities, blah blah.
I am wondering if anybody has other advice for me on how to make good, optimized schedules?? I HAVE to get 80% opt every week. Doing this, I often find that it puts my full-time techs below their base of 32 hours, puts them on short 4 and 5 shifts, and leaves the pharmacist alone for the first hour of the morning and last hour of the evening (I think a TON of work can get done if there's a tech there at those hours). I don't like any of that and it's creating a lot of tension and stress between me and my team. My sup basically just says they will have to deal with it and I should be able to give them full time hours with still reaching optimization but I can't figure out how to do this. It bothers me on my days off and is making me like my job less. Side note, I think MySchedule is not accounting for this store's growth, but my Sup insists budget is correct so we cannot over-schedule at all.
ALSO, while I am playing around with the optimization, I can never get them done during normal working hours, I always end up having to come in on my days off or staying late to get them done. There has to be something I'm missing.
What is your go-to myschedule routine?? ANy tips and tricks for reaching optimization, giving everyone their FT hours, all while having a store that is still operable?
Thanks in advance for any replies.
I was thrown into doing it without ever really being taught...I have done the LearnNet courses, studied the job aid, asked my front store manager as well as my supervisor for advice, and they all give me the same advice: it shouldn't take that long to do, just compensate for days you're not optimized by over-optimizing on other days, switch around technician workflow activities and daily activities, blah blah.
I am wondering if anybody has other advice for me on how to make good, optimized schedules?? I HAVE to get 80% opt every week. Doing this, I often find that it puts my full-time techs below their base of 32 hours, puts them on short 4 and 5 shifts, and leaves the pharmacist alone for the first hour of the morning and last hour of the evening (I think a TON of work can get done if there's a tech there at those hours). I don't like any of that and it's creating a lot of tension and stress between me and my team. My sup basically just says they will have to deal with it and I should be able to give them full time hours with still reaching optimization but I can't figure out how to do this. It bothers me on my days off and is making me like my job less. Side note, I think MySchedule is not accounting for this store's growth, but my Sup insists budget is correct so we cannot over-schedule at all.
ALSO, while I am playing around with the optimization, I can never get them done during normal working hours, I always end up having to come in on my days off or staying late to get them done. There has to be something I'm missing.
What is your go-to myschedule routine?? ANy tips and tricks for reaching optimization, giving everyone their FT hours, all while having a store that is still operable?
Thanks in advance for any replies.
