CVS perpetual inventory

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techniques

Full Member
10+ Year Member
So our cycle counts are off and I began to realize that narcs that were dispensed and sold weren't being subtracted from our inventory. The other night I had a narc in the waiting bin report that I couldn't find. Had the day time pharmacist call in the morning and the patient's mom said she picked it up 2 weeks ago. I spent over an hour looking for that script. Luckily it was Daytrana and the patient was honest. If it had been oxy 15 mg with a problem patient I would have had file a 106 form. Anyone else experiencing this? I've adjusted over 15 narcs in the past two nights by running a drug usage report and comparing it to the perpetual inventory. Called help desk and they said there were aware of the problem but was unable to give me an ETA on a fix.
 
It gets messed up all the time. If you hit F3 and do a search by NDC, then open the drug's little page...you'll note that sometime "BOH" and "available to dispense" aren't always the same. Even if its 12AM and all the queues are clear. Why? I have no idea, but it happens. That's one way it gets messed up. Sometimes RTSs don't get added back after being processed. Sometimes deleted RXs don't get added back. It's buggy and infuriating.

But, hey, that's CVS computers for you. Par for the course.

They need a nuke and rebuild.
 
yup! The cycle counts at my store would be off by nice even script numbers (#30, #60, #120, etc) so I got suspicious. Ran a drug usage report and bam, drugs filled/picked up not showing up in perpetual inventory. ugh
 
My store had a problem like this in the fall. No boh would go down after we dispensed any drug. .cfrx wouldn't allow us to update boh's either, so barely anything would be ordered from warehouse. We were getting 5 totes in truck when ~26 is the norm. We ran out of stock on a wide range of ndc's. It took like a month for them to fix.
 
How do you run drug usage report? Is the perpetual inventory wrong or just the cycle counts?
 
techniques said:
So our cycle counts are off and I began to realize that narcs that were dispensed and sold weren't being subtracted from our inventory. The other night I had a narc in the waiting bin report that I couldn't find. Had the day time pharmacist call in the morning and the patient's mom said she picked it up 2 weeks ago. I spent over an hour looking for that script. Luckily it was Daytrana and the patient was honest. If it had been oxy 15 mg with a problem patient I would have had file a 106 form. Anyone else experiencing this? I've adjusted over 15 narcs in the past two nights by running a drug usage report and comparing it to the perpetual inventory. Called help desk and they said there were aware of the problem but was unable to give me an ETA on a fix.
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having same problem. call help desk on each one and include the SD number they give you in the explanation of why its short and info of rx that was picked up and sold but not recorded . pick BOH count error and it does prompt for 106 form. Really no need for 106 because you are not short
 
Occasionally narcotic Rxs will not show up in the perpetual inventory (ex) when system is down)...you have to double check PI vs. drug usage report and look for which Rx did not enter PI (should be no loss). Narc discrepancies more commonly arise from double fills (PA in which narc in waiting bin was not pulled & RTS'd)
 
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