CVS Phone Display Showing Random Characters --> No Credit On PGN/Prescriber Calls

[catalyzt]

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[farmadiazepine]

LMFAO

 

[owlegrad]

LMFAO

Stop being so mean!

Sent from my SAMSUNG-SM-G920A using SDN mobile

 

[BenJammin]

This is one of those moments I look up into the sky and thank the sun god that I do not work at CVS.

 

[BMBiology]

Can you imagine doing this for the next 30 years?


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[Sine Cura]

What does PGN stand for?

 

[ancienbon]

What does PGN stand for?

PATIENT WITH GREATEST NEEDS

 

[NateRobinson]

Hi guys. Just wanted to help some of you who may have been frustrated like me with not getting credit on the Prescriber Calls metric. I did all my *PGN* calls on Monday and received a fax from the district office on Tuesday showing I got zero percent on them. I remember the phone display showing random characters on it instead of the date and time when I was doing each call. I'm thinking this is why I continue to receive 0 points (< 25%) each week on Prescriber Calls (and almost this week on PGN calls). I notice that my phone display usually changes to random characters/jibberish in the mid-afternoons and also in the evening about an hour after closing on days I stay late with a technician. I'm wondering if this is a problem with the actual phone or the network. I'm going to put a service ticket on it tomorrow.

PGN calls aren't vertically tracked by the system. Meaning there is no reach rate. For RxConnect to be able to track the phone call to see if you actually called, the call would have to be within RxConnect in a queue somewhere. The PGN calls are in the myCE portal and there's an honor system with them now. If you put complete, you get full credit. Just put complete for everything and you'll be good to go.

Unless, you have a dick of an RxSup who would have the time and the balls to call the patient and ask if they got a phone call or not: that can backfire on you very quickly.

I honestly just make the calls. The patients give me honest feedback which makes me a better pharmacist. One 93 year old patient told me he stood at consultation for 5 minutes on a day I wasn't working and nobody even approached him and asked if he needs help. He finally just gave up and left. Stuff like that makes me better because I can bring that up with my team and make them better.

 

[ancienbon]

PGN calls aren't vertically tracked by the system. Meaning there is no reach rate. For RxConnect to be able to track the phone call to see if you actually called, the call would have to be within RxConnect in a queue somewhere. The PGN calls are in the myCE portal and there's an honor system with them now. If you put complete, you get full credit. Just put complete for everything and you'll be good to go.

Unless, you have a dick of an RxSup who would have the time and the balls to call the patient and ask if they got a phone call or not: that can backfire on you very quickly.

I honestly just make the calls. The patients give me honest feedback which makes me a better pharmacist. One 93 year old patient told me he stood at consultation for 5 minutes on a day I wasn't working and nobody even approached him and asked if he needs help. He finally just gave up and left. Stuff like that makes me better because I can bring that up with my team and make them better.

Well i i had patient wait for me for more than 5 minutes in the past. My store is very busy. We fill more accute scripts than any others stores. When you have 3 people on line waiting for consultation,10 scripts about to go red,2 voice mails,, 2 prescribers on hold,it is like riding a roller coaster.

 

[ChalupaBatman86]

PGN calls aren't vertically tracked by the system. Meaning there is no reach rate. For RxConnect to be able to track the phone call to see if you actually called, the call would have to be within RxConnect in a queue somewhere. The PGN calls are in the myCE portal and there's an honor system with them now. If you put complete, you get full credit. Just put complete for everything and you'll be good to go.

Unless, you have a dick of an RxSup who would have the time and the balls to call the patient and ask if they got a phone call or not: that can backfire on you very quickly.

I honestly just make the calls. The patients give me honest feedback which makes me a better pharmacist. One 93 year old patient told me he stood at consultation for 5 minutes on a day I wasn't working and nobody even approached him and asked if he needs help. He finally just gave up and left. Stuff like that makes me better because I can bring that up with my team and make them better.

Customers already leave CVS because they get too many phone calls, now an Rx Sup is going to call to ask if the store called? I would be pissed.

 

[ldiot]

Customers already leave CVS because they get too many phone calls, now an Rx Sup is going to call to ask if the store called? I would be pissed.

Me: We have nothing ready for you
Customer: You called saying it was ready
Me: Let me look... yeah it was calling you reminding you to fill it
Customer: God damn it I'm in a hurry and the call said it's ready
Me: I can do it in 5 minutes
Customer - Spends 5 minutes deciding if they want to wait

ALL DAY EVERY DAY