I worked at a busy walgreens and wal-mart (very similar script counts at 500+ a day easy, 600-700 on busy Monday's). I agree that Wal-marts bagging system is a giant waste of time, even more so now that cashiers aren't allowed to bag rx's in my state, has to be a registered tech (freaking ridiculous). Wal-marts system is also difficult to push through a specific person and the automatic erx being 45 minutes is a pain. However, having said that, my Wal-mart staffing level was roses compared to CVS and it made my personal job a lot easier. With having good technicians (3 studs, rest good) I enjoyed wal-mart (except for the weekend hours-I hate weekends).
What got me was when they changed the bonus structure, I went from having a 15-16k bonus (>100% on pharmacy profit, >9 CES score and right at 100% sales goal) to a $0 dollar bonus. Why? Because my store profit was below 80%, an auto d/c no matter what the sales/ regional profit for pharmacy was. (3 categories, store profit, store sales, region RX profit)
You have to hit a 95% in a category to get the bonus, but if your store profit was less then 80% you get no bonus. I was at a very high theft store, that had a new manager every 2 years. Before black Friday the only reason my store was making a profit was due to the pharmacy department, seriously the overall profit at my store was less then just my pharmacy profit. That's how bad it was. Somehow I was responsible to help turn this around, you know, locked away behind a glass I sure can make a difference in the overnight theft. That was the final straw, not only was I making less then my staff pharmacists (10k a year, they had been there 7 years, I didn't negotiate a p ay raise as it was $3 more then what I was making at WAGS, did get vacation matched) but now they were going to screw me on my bonus being at the second busiest store, constantly meeting my wait times.
Also my DM was ridiculous, unrealistic expectations. My accuracy and wait times all above goal as well as customer service. She says we always get complaints (well when you are a high volume store that's bound to happen) would never have examples of complaints (so how do I fix them) would complain about going over on tech budget, when my pharmacist budget was short a part time 20 hour a week pharmacist. My overall staff budget was below budget, yet since I was over on Techs, constantly harping on cutting hours. If you are going to jip me on pharmacists I will make sure I have techs here.