CVS to change hold music

[Rockinacoustic]

After a physician complained that the music haunted him “day and night.”

CVS Will Soon Change Its Hold Music, Thrilling Harvard Psychiatrist Who Begged It To

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[WVUPharm2007]

Can we change the "one pharmacy call" voice, too?

Screw this dude that is whining because he had to listen to the hold music a few times a week. We have to hear that damned voice every couple of minutes. It haunts my nightmares.

 

[mentos]

Finally, some good news for this profession!

 

[sunshinefl]

Can we change the "one pharmacy call" voice, too?

Screw this dude that is whining because he had to listen to the gold music a few times a week. We have to hear that damned voice every couple of minutes. It haunts my nightmares.

Haha I use CVS for my prescriptions. I hate them too just as a customer. My husband went with me the other day to pick mine up and as we’re waiting he’s like “god that’s awful. Wish they would stop with those automated voices.” I was like yupp the pharmacy forum on SDN says it gives them nightmares.

 

[WVUPharm2007]

One pharmacy call? Where the frick do you work? How about "six pharmacy calls."

Or that moment when you think to yourself, "It's quiet... too quiet..." followed by "three pharmacy calls" at once.

Night shift, baby.

 

[Mad Jack]

Inb4 it gets worse and he loses his mind

 

[SCRph2014]

I've always been surprised that CVS hasn't updated the hold music to promotional ads pushing automatic refills, vaccines, minute clinic, etc

 

[WVUPharm2007]

Haha I use CVS for my prescriptions. I hate them too just as a customer. My husband went with me the other day to pick mine up and as we’re waiting he’s like “god that’s awful. Wish they would stop with those automated voices.” I was like yupp the pharmacy forum on SDN says it gives them nightmares.

Literally.

 

[bacillus1]

Again, pharmacy things change not becuase pharmacists want them to, but because a physician does. Typical.

 

[WVUPharm2007]

Let's be real here...CVS was changing their phone system anyway. Mostly in an effort to decrease phone calls handled by staff and, thus, giving them an excuse to cut tech hours. Tying it into this lets the PR department have a feel good story put out there. This physician is naive enough to think they actually cared what he thought.

 

[HandsomeVampire]

Let's be real here...CVS was changing their phone system anyway. Mostly in an effort to decrease phone calls handled by staff and, thus, giving them an excuse to cut tech hours. Tying it into this lets the PR department have a feel good story put out there. This physician is naive enough to think they actually cared what he thought.

Like Kaiser with their call center possibly? It takes forever to call them to get redirected to a different department

 

[Modest_anteater]

Can we change the "one pharmacy call" voice, too?

Screw this dude that is whining because he had to listen to the hold music a few times a week. We have to hear that damned voice every couple of minutes. It haunts my nightmares.

ONE PHARMACY CALL
TWO PHARMACY CALLS
THREE PHARMACY CALLS
LANE ONE
FOUR PHARMACY CALLS
FIVE PHARMACY CALLS
LANE TWO
LANE ONE
SIX PHARMACY CALLS
LANE TWO
LANE THREE
SEVEN PHARMACY CALLS
SEVEN PHARMACY CALLS

 

[Thoughtfulsinner]

ONE PHARMACY CALL
TWO PHARMACY CALLS
THREE PHARMACY CALLS
LANE ONE
FOUR PHARMACY CALLS
FIVE PHARMACY CALLS
LANE TWO
LANE ONE
SIX PHARMACY CALLS
LANE TWO
LANE THREE
SEVEN PHARMACY CALLS
SEVEN PHARMACY CALLS

Well, if CVS would actually answer phone calls they wouldn't hear that.

 

[Sugoi Travis]

Well, if CVS would actually answer phone calls they wouldn't hear that.

Difficult to do that when your pharmacy is losing a significant amount of tech hours.

 

[mentos]

Well, if CVS would actually answer phone calls they wouldn't hear that.

I take it you're never worked in a busy CVS before.

 

[Rockinacoustic]

Can we all agree this is the best hold music?

 

[Sine Cura]

Like Kaiser with their call center possibly? It takes forever to call them to get redirected to a different department

Kaiser is the biggest joke when it comes to contacting someone in a timely fashion and they get mega butthurt when you take your time on their transfer requests too.

 

[Modest_anteater]

I take it you're never worked in a busy CVS before.

he prob works at a CVS in Target and will be unemployed by this time next year

 

[WVUPharm2007]

Well, if CVS would actually answer phone calls they wouldn't hear that.

Look at this bougie pharmacist with enough manpower to answer phones.

 

[lane one]

he prob works at a CVS in Target and will be unemployed by this time next year

Man you're pushing this "CVS in Target doomsday theory" hard lately. You get canned recently or something?

 

[txpharmguy]

Rumor has they're replacing it with Katy Perry songs

 

[mentos]

Rumor has they're replacing it with Katy Perry songs

I hope it's "firework"

 

[Modest_anteater]

Man you're pushing this "CVS in Target doomsday theory" hard lately. You get canned recently or something?

How can you get canned if you were never hired? and what can I say I want my CVS stock to recover. I bought in at 112 it's less than half that. They need to become more profitble if they are going to be able to take on Bezos and his Whole Foods pharmacies.

 

[PharmtoCS]

Maybe those on hold will have more sympathy for us if they get the same robotic voice that gets blared at us.

"One pharmacy call ahead of you"

"349274982737429388924372 pharmacy calls ahead of you"

 

[Mambo#5]

Man you're pushing this "CVS in Target doomsday theory" hard lately. You get canned recently or something?

Have you ever worked in a Target store? (If you did you might also wonder how they can stay open.)

 

[lane one]

Have you ever worked in a Target store? (If you did you might also wonder how they can stay open.)

No, but I have friends that do. I don't wanna beat the dead horse over here as it's been discussed in other threads, but people seem to always confused revenue with profit in those stores. Yes, they are SLOOWWWW, but due to significantly lower overhead they can be quite profitable.

 

[mentos]

No, but I have friends that do. I don't wanna beat the dead horse over here as it's been discussed in other threads, but people seem to always confused revenue with profit in those stores. Yes, they are SLOOWWWW, but due to significantly lower overhead they can be quite profitable.

Even stores with < 50 scripts per day? They still have to pay the biggest overhead of all, the Rph who gets paid $60+/hr to play on their phone.

 

[VictorOfHungerGames]

I've always been surprised that CVS hasn't updated the hold music to promotional ads pushing automatic refills, vaccines, minute clinic, etc

I wont be surprised if they changed it to a computer voice reciting the stores metrics and what theyre lacking. Lol.

 

[Sparda29]

Even stores with < 50 scripts per day? They still have to pay the biggest overhead of all, the Rph who gets paid $60+/hr to play on their phone.

You say that like it's a bad thing.

 

[njac]

Can we all agree this is the best hold music?

I LOVE THIS SO MUCH

 

[StellargalS]

Can we change the "one pharmacy call" voice, too?

Screw this dude that is whining because he had to listen to the hold music a few times a week. We have to hear that damned voice every couple of minutes. It haunts my nightmares.

Rumor has they're replacing it with Katy Perry songs

Scene: Customers pouring into the isles like ants in a stamped "I'm coming at you like a dark horse" .... hell in and of it's self but I am blessed for Walgreens

Can we change the "one pharmacy call" voice, too?

Screw this dude that is whining because he had to listen to the hold music a few times a week. We have to hear that damned voice every couple of minutes. It haunts my nightmares.

Literal lol. I am two decades a pharmacist finally surrendered to a chain life. Two months in I coach myself to look for the positive. My go to haven: the lovely "beep" of a caller on hold and the gentle trill of others whom I invariably will hold.... I think of what could be.... that gd classless, soul crushing "One pharmacy call." Eye on the prize; a paycheck and a "home."

I comforted and counseled a 101 year old dear who busted her foot. That was this week's professional reward. Truth be told, this was one of many.

I want to get the phone but I cannot always.

I get knocked down but I get up again. Thanks you guys. This forum is filled with whit and charm. Peace.

 

[3boooda]

We need Gaga’s songs

 

[debtfreee2019]

This doctor is old school. Harvard got money, sign up for E-Precribe for god sake. Why you wasting your time calling for new rx 3 times a day? Why? Maybe if Harvard accept Asians and stop being racist, the medical school would be more high tech. Nothing pissed me off more than a doctor or medical assistant calling in new rx, even worse leaving a long voicemail. It’s 2019 for god sake.

 

[jack_hen]

i got an complaint today for the hold music. my dm texted me and told me to close the complaint before it went higher to the corporate. i really want to tell him can you please tell your boss to change the music. i dont like it neither when i was on hold with the other cvs stores, hahaha