How do you deal with them...
In my career I've been choked, punched, thrown into a wall, and screamed for security.
Last week I was in an incident that I can't go into too many details about...but it was life threatening...happened at work, and if it hadn't had gone well, I could have been shot point blank by a large caliber handgun.
I got pi$$ed...turned into a Nurse Ratchet type, calmly snapped out orders to the clerk to call security, was talking to the ppl, I sounded like Miranda Baily off of Grey's Anatomy, then later went into the back where noone could see me and started shaking like a leaf, had a meltdown and cried.
In my career I've been choked, punched, thrown into a wall, and screamed for security.
Last week I was in an incident that I can't go into too many details about...but it was life threatening...happened at work, and if it hadn't had gone well, I could have been shot point blank by a large caliber handgun.
I got pi$$ed...turned into a Nurse Ratchet type, calmly snapped out orders to the clerk to call security, was talking to the ppl, I sounded like Miranda Baily off of Grey's Anatomy, then later went into the back where noone could see me and started shaking like a leaf, had a meltdown and cried.