You might have done the same thing that i did. I actually had the wrong birthdate in my dentpin. Check what it is at
https://www.ada.org/1644.aspx
You cant change it online, what i had to do is email
[email protected] my request to change my birthdate to the correct one and include a copy of your drivers license. Took them 1 day to update and it took aadsas 2 more days to add the scores.
If this isnt the problem then just make sure your addresses, and birthdates match up with your application and dentpin. If everything is good then i would call and check with them.