It has been absolute hell for me the last couple of days. All the insurance problems coupled with the already decreased staff hours. Question- do you take it upon yourself to resolve all these "Non-matched recipient" rejects by calling the insurances to have them look for active coverage? Or do you divert those to the patients and have them call their insurance to sort that out? This problem seems to be a big time waster for me these days. Also, how do you deal with those that want you to front them a couple of pills for free until they get their insurance straightened out? I've talked to a couple of pharmacists and they have all told me that we shouldn't do this and there is nothing left but have them pay out of pocket. Try telling this to customers though, who let us know that we "always" give them a couple until things get straightened out. They don't seem to understand the difference between giving out an emergency supply pending doctor authorization for refills and an insurance issue.