Dear CVS computer overlords...

[WVUPharm2007]

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...please stop doing your stupid hotfixes at 1045pm and 640am every day. Literally every day this week you've done this, I've had someone in line waiting to pick up. I have to stand there like a useless idiot because your stupid numbered bin system doesn't work while in offline mode. I know, it's only 5 minutes, but you aren't the ones standing between a man and his sildenafil on a Saturday night.

Get your **** together guys. Please.

 

[zelman]

Come to Hawaii and enjoy the daytime “overnight” insurance updates.

 

[RxPreceptor]

Anyone else having EOD issues being delayed? Call center just started this week too; phone time vs. computer time in system still messed up (seriously how hard is it to fix the time?)

I might need to call the Ghostbusters for my computer poltergeists...help desk was no help multiple times so far...

 

[WVUPharm2007]

Literally happening as I type. Customer looking at me like I'm an idiot. Why, CVS computer overlords? Why?

 

[RxPreceptor]

Slot assignments crashed, worked, crashed, worked, then just flat out disappeared...good old CVS IT. First help desk lady told me to call back @ 8 am....figured I had time to look in a sea of 3K scripts manually as patients walked in...good times. On the bright side, no horny old men looking for ED meds

 

[projektreverb]

Because they don’t want to give us the tools to succeed brother.

 

[WVUPharm2007]

There's literally like 25 computer issues at CVS per day. Computer randomly slowly down to the point of being inoperable, freezes, throwable exceptions (let's just not let you not do anything just because), slots assignments with no number, patients not appearing at register even if prescription is in waiting bin. I had a CII prescription in the waiting bin stuck and couldn't do anything with it. Called helpdesk and they told me the prescription was deleted according to "corporate's system," but showed waiting bin on our end. Does this company even try anymore?

The glitch where they don't show up in the register is easy to fix. You just bring up their profile, change something, then save it. That happens because their profile didn't get saved from the central server for whatever reason. By changing something and saving, it manually imports the patient data. Yes, this is stupid, but that's how you fix it.

 

[RxPreceptor]

More features/updates/system functions created = more things to break/malfunction. Forget being user friendly...most recent Rxconnect features seem to be about emphasizing double/triple work/how many times do I need to be prompted to ask someone if he/she wants "X" refilled? And why do I need to type my credentials like 6 times to do one task?

There is waaay to much overlap/too many directional routes to do one task...this just complicates the HELL out of training new hires since there are no absolutes/multiple ways to do the same task. Have not had a week go by without having to call the help desk multiple times since the Call center went into effect @ my store

Computer clock + phone clock mismatch problem unresolved for over one month...I do not understand what is so complicated about fixing a clock?...Possibly purposefully done to give employees a Sundowning effect/disorienting time/mistakenly work off the clock without realizing it (corporate fatcat genius idea, right?)

Simply more **** outside of anyone's control is frustrating as hell to say the least.
CVS IT department essentials include duct tape, rubber bands, & hamster wheel powered generators

 

[meltyblend]

The IT department decided to update the computer system in my area but managed to mess up the update in my store. One of the computer at QV couldn't switch screens and was "running on administrator mode" (according to the help desk). Took 5 days (called on Thursday, showed up on Tuesday) before a field tech came in to resolve the issue. Apparently, the IT department didn't even tell their field team about the update and the guy could only reset the system back to a previous version. We're talking about version 13 vs 18. Yes, the field team is 5 versions behind the update and don't have any idea how to fix the current system.

Can't wait for them to mess with my computers some more when they realized that one computer isn't up to date...