- Joined
- Aug 9, 2009
- Messages
- 13,244
- Reaction score
- 201
In retail, it helps to have compassion. Hard, I know...especially when the people are complaining and think you are worth less than dirt. But, just remind yourself that you are the one in control of your emotions. No customer has the power to MAKE me feel a certain way...it is just my own reaction to someone calling me a bitch or whatever. Take it with a grain of salt. Kill 'em with kindness. If you do that, a lot of them either change their demeanor or, at the very least, tone it down when they come in for their next refill. At the end of the day, when you go home, you don't have to take the garbage with you. This is one of the good things about the pharmacy profession. You don't have to take your work home with you. Could be worse- you could be a psychologist whose industry is overrun with incompetent "counselors" that do what you do for half the price and don't require a PhD or *gasp* a PsyD. And just think, as a psychologist with the aforementioned problems, you still take home all that garbage/baggage because people dump on you all day long. In pharmacy, you close the door, hang up your coat, and go home to your family to watch American Idol and don't think twice about the Medicaid drug-seeking patient who threw herself on the floor screaming for mercy because you can't refill her Xanax early (true story) 🙂
