You need to be more assertive, let them throw a temper tantrum like a 2-year-old if they want, and then completely ignore in (if they start doing anything threatening or damaging, call the police.) Very few people are going to throw a temper tantrum....unless you are acting wishy-washy and they think they can sway you. I just tell people firmly & politely, "federal/state law does not allow me to do that. You need to call your dr." Just remember, the people who are willing to throw a fit for 40 minutes, will be the 1st one to sue you if anything goes wrong (they will blame you for their cervical cancer, because if only you hadn't given them that month of BCP, they would have been forced to go to the doctor and get their pap.) I've seen a couple of people sit quietly in my pharmacy's waiting room for over 2 hours, waiting for the next pharmacist to come on duty so they could give their sob story to them, but no one has ever harassed me for even 5 minutes, much less 40 minutes, because I make it crystal clear that what they want me to do is not allowed by law, and that I won't be breaking the law.