I think a significant part of the problem is that we have significantly misunderstood what professionalism should be.
I am not a surgeon, but as I understand it, surgeons will consider that they have not just a right, but a professional obligation to insist on good tools and an appropriate environment for them to carry out their surgery in. If the operating table is too low, you don't just shrug, hunch your back, deal with the resulting back pain, and try to operate despite it. You raise the table to the appropriate height so that you can perform the surgery optimally. If the lighting isn't right for you to see what you are doing, you fix the lighting, you don't just operate in the dark. If your scalpels aren't sharp enough, you don't just mash the dull blades into your patient's flesh, you insist on sharp scalpels. A single surgeon from a highly paid specialty being hired will not infrequently insist on tens or hundreds of thousands of dollars in equipment that they want purchased for their own use, because that's the equipment they feel they can best work with. This is not done because they are divas, but because this is how they make sure they do right by their patients.
For those of us working in a more cognitive specialty, the EMR is one of our major tools. Especially when dealing with complex patients who are being cared for by multiple physicians and other health professionals and who have had a long medical course, the medical record with all of its strengths and weaknesses become a huge part of the patient's care, for good or (more often) for ill.
What has been our response to the undeniable fact that the key tool that many of us use to care for our patients is a flaming pile of excrement? It has, by and large, been to consider that being professional, being a good team player means going along with this. Maybe grumbling about it with colleagues over drinks, maybe writing the odd op-ed about how much we wish things were different. But at the end of the day, we have conceived of our professional responsibilities as demanding that we not rock the boat, not demand for better. We have accepted that our OR table is too low, the lighting is terrible, and our scalpels are too dull. We are practicing medicine metaphorically hunched over, backs screaming in pain, squinting into the darkness, and mashing dull blades into the flesh of our patients, who surely deserve better than this.
I would propose we re-think what professionalism should demand of us here, and to consider that perhaps it doesn't prioritize being a team player who doesn't make life difficult for the administrators, the IT department, and the EMR vendors. Professionalism should prioritize doing what's right for our patients, which means pushing, forcefully if need be, for better tools.
There is no virtue in being willing to operate in the dark outside of some sort of disaster scenario; it doesn't make you a good team player, it doesn't mean you are resilient, it doesn't reflect well on your adaptability or your skills. It just means that you lack judgement and a willingness to stand up for your patient and yourself. Until we develop the same mindset about working with a terrible EMR, we will continue to see significant avoidable harm visited upon our patients and ourselves.
(from bearded pete on reddit)