Try tweeting at them and ask. They are better at replying on Twitter than they are Fb. I know a few weeks ago they tweeted that the average processing time was 10 days and would increase as the fall progresses. So it's sure to be longer than 10 days at this point. I know a few people that submitted on Oct 1 and are still waiting, so they probably haven't even touched those that were submitted on Oct 15.