Funny things new hires do

Started by SClENCE
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SClENCE

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We (My PIC) hired two new techs a month ago. One of them spent 20 minutes in the QV screen today trying to pre-scan a script dropped off at drive through, and the other one started pulling hard copy records to see if a script was done for a patient rather than checking the computer/register.

Lol
 
SClENCE said:
We (My PIC) hired two new techs a month ago. One of them spent 20 minutes in the QV screen today trying to pre-scan a script dropped off at drive through, and the other one started pulling hard copy records to see if a script was done for a patient rather than checking the computer/register.

Lol
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Why not just train them to do the right process?

It's not really that funny when a new hire doesn't know something. Just teach them.
 
How would they know if they haven't been trained appropriately? At least they are trying to help the customer. Instead of laughing at them, teach them so you don't waste everyone's time or set them up for errors that could cause patient harm.

Just help them out...we've all been the new person. It sucks, but you should set a good example as someone who wants to be a future pharmacist.
 
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I'm going to give the benefit of the doubt to assume that the OP did help the techs in question, once their errors were discovered. And that this is just a venting post to blow off steam / be amused by a frustrating situation instead of getting upset about it.

OP never said that they just laughed and watched as the new hires struggled helplessly.

Maybe I have too much faith in people, though.
 
I didn't take the initial post is being particularly mean spirited. After all it's not like he named the new people. Better to blow off some steam on SDN then get upset in real life. Besides that when you're new and don't know how to do something shouldn't you ask? And I'm sure these new people went through their training courses so shouldn't they know the basics anyway?
 
One of my new techs did something silly, I shook my head and laughed....then helped them.

Wow, you're right, I am an idiot!
 
They've been there a month and this is after I personally showed them how to do these things at least 3-4 times, not to mention however many times it was explained by the other techs/pharmacist.

Literally within a 5 minute span both the pharmacist and I told the tech not to look through hard copies, then the next customer walks up and she goes through hard copies sitting on the printer without even touching the register... they should know not to do this after ringing up customers for a month straight THROUGH the register.

Didn't realize you guys would get so upset. I'm not calling the techs stupid/an idiot like you guys implied but simply having a laugh about my day...
 
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SClENCE said:
then the next customer walks up and she goes through hard copies sitting on the printer without even touching the register...
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Just learning fact here...in the 8 years I have worked, "Hard Copy" often meant to me as the real prescription paper issued by prescriber (or the phone script paper written by pharmacy member, or the printout of e-script.)

The paper sitting on the printer (I understand this as the paper which we give to patient to take home) is often called Monograph.

Team, please share the meaning of "Hard Copy" at your local pharmacy with constructive wisdom...Thanks a bunch.

I ask because Rite Aid calls the Monograph, the paper we give to patient, as Receipt, which is very confusing with Register Sales Receipt. Please share.
 
HelpfulPharmer1 said:
Just learning fact here...in the 8 years I have worked, "Hard Copy" often meant to me as the real prescription paper issued by prescriber (or the phone script paper written by pharmacy member, or the printout of e-script.)

The paper sitting on the printer (I understand this as the paper which we give to patient to take home) is often called Monograph.

Team, please share the meaning of "Hard Copy" at your local pharmacy with constructive wisdom...Thanks a bunch.

I ask because Rite Aid calls the Monograph, the paper we give to patient, as Receipt, which is very confusing with Register Sales Receipt. Please share.
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nah rite aid calls it monograph or receipt, cz ppl can use that as receipt as well
 
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owlegrad said:
I didn't take the initial post is being particularly mean spirited. After all it's not like he named the new people. Better to blow off some steam on SDN then get upset in real life. Besides that when you're new and don't know how to do something shouldn't you ask? And I'm sure these new people went through their training courses so shouldn't they know the basics anyway?
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Places actually give training? I have only had 1 job (well 2, if you count my first job where I wasn't quite licensed yet when I was hired) where I was actually given training & assigned to work with another pharmacist before I was thrown to the wolves.
 
At least there is the potential for new hires to learn from their mistakes, not "the same stupid **** old hires repeatedly do"
 
Oh new hires, gotta love them. There is a difference between not knowing something because you're new to pharmacy vs. just not very bright to begin with. Some people get it the first 1-2 times you explain something to them, and well others..not so much. It does get frustrating when you're working in a high volume store and gotta stop every few seconds to explain something for the 3rd or 4th time again when you know you have told them that before.
 
One time I was listening to a technician count pills. She wasn't new, but worked almost exclusively on the register. I think she had an IQ of ~60-70. Anyway, her counting was "tap tap tap tap tap swipe tap tap tap tap tap swipe" and when she took her break I asked the other techs "DID ANYBODY WATCH HER COUNT?" And nobody had. I told them that it sounded like she was touching each tablet with the spatula to count to five before sliding it over. They did not believe me. Then she came back and we watched in amazement at the slowest counting technique imaginable.
 
another pharmacy called for a copy, and the intern was pulling the script planning to fax it to them.. hahh copy that! ^^
 
There was a pharmacy student that I had to precept for a day in the retail setting. I told him to always use CSOS when ordering C2's instead of using the blank DEA 222 forms to make your life alot easier. He didn't know what the acronym CSOS meant. After 5 minutes, he stopped me and was like why do you need "CSOS". I was like "duh to order meds" He was like YES I KNOW THAT. He was like how do you spell CSOS. I was like ughhh wtf... i got the dumbest student ever!! I wrote on the prescription pad "CSOS" OHHH, he replies. He writes on the prescription pad " sea sauce" I thought you had some secret sea sauce. ......LOL....i told him to go eat some lunch He was a great student to help precept for that particular rotation.
 
i never heard of CSOS either. we always use DEA 222. how is it legal to use anything other than DEA 222? with preceptors coming up with acronyms no one ever heard of and expect the student to be anything else other than dumb? sounds like the preceptor is dumber!
 
sosoo said:
i never heard of CSOS either. we always use DEA 222. how is it legal to use anything other than DEA 222? with preceptors coming up with acronyms no one ever heard of and expect the student to be anything else other than dumb? sounds like the preceptor is dumber!
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You can use a 222 form or an electronic equivalent. I'm assuming that's what the csos is.
 
sosoo said:
i never heard of CSOS either. we always use DEA 222. how is it legal to use anything other than DEA 222? with preceptors coming up with acronyms no one ever heard of and expect the student to be anything else other than dumb? sounds like the preceptor is dumber!
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CSOS = Controlled Substance Ordering System. Its an electronic DEA 222 form made by the wholesalers with the help of the DEA. Some chain pharmacies have it already built into the system. Some do not. I know alot of indepedents are forced to use it now because the wholesalers are trying to getting away from manual dea 222 forms. It avoids alot of errors. These are acronyms created by the DEA. If you educated yourself, you might know about these acronyms.
 
CVS is a second rated pharmacy chain. if i never heard of it, that means the DEA failed to communicate effectively. they must be too busy using money from drug cartels for their sex parties to care..
 
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Should the DEA have mailed you a letter telling you about CSOS? You are really showing your ignorance here. How is it the DEA's job to make sure sosoo knows about CSOS? Just because you have never heard of it doesn't mean that most pharmacists haven't...
 
Really though, when I was 16 I worked as a clerk at an independent and took a verbal script my first day. Never lived it down.
 
Well, my 4th year intern just took an Adderall rx by the phone last month. Had to make him take half a day off to review DEA law.

I don't get too mean about it. I made tons of stupid mistakes as an intern. All of those mistakes have helped raise my awareness of how many things can go wrong in a pharmacy. I'm just glad I was able to get 3 years of experience as an intern. It is scary to watch some of the new graduates with no retail experience.
 
MatCauthon said:
Well, my 4th year intern just took an Adderall rx by the phone last month. Had to make him take half a day off to review DEA law.

I don't get too mean about it. I made tons of stupid mistakes as an intern. All of those mistakes have helped raise my awareness of how many things can go wrong in a pharmacy. I'm just glad I was able to get 3 years of experience as an intern. It is scary to watch some of the new graduates with no retail experience.
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Had a staff pharmacist do this same thing the other day.... She has been a pharmacist for 30 years.

It happens
 
I explained to a tech who had worked there probably 3-6 months about adherence calls in CVS (pressing A to see what automated calls were made). Literally almost exactly said "if a patient comes up to you and says they got a call and you can't figure out why go to adherence" and made him do it. Not 5 minutes later, a patient came in and he couldn't figure out why she got a call and then proceeded to just tell her sorry and let her leave. He acted like I hadn't JUST spoke to him about it. Then he was like, "Oh, yeah..." -.-

Different tech (over 8 months) typed a prescription under the wrong patient, the pharmacist caught it, and sent it back to the tech to fix. The tech then called the patient to tell them he typed it under the wrong person so it would take longer to be ready... Other stuff T.T
 
owlegrad said:
Should the DEA have mailed you a letter telling you about CSOS? You are really showing your ignorance here. How is it the DEA's job to make sure sosoo knows about CSOS? Just because you have never heard of it doesn't mean that most pharmacists haven't...
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their job is to make sure the #1 and #2 pharmacies in the country know of any new initiatives. what's the point in initiating a new program and the biggest pharmacies aren't involved? your ignorance amazes me.
 
sosoo said:
i never heard of CSOS either. we always use DEA 222. how is it legal to use anything other than DEA 222? with preceptors coming up with acronyms no one ever heard of and expect the student to be anything else other than dumb? sounds like the preceptor is dumber!
Click to expand...

Seriously? I haven't seen a physical 222 form since pharmacy school.
 
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sosoo said:
their job is to make sure the #1 and #2 pharmacies in the country know of any new initiatives. what's the point in initiating a new program and the biggest pharmacies aren't involved? your ignorance amazes me.
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The DEA does not exist to publicize jack. They exist to enforce rules it's YOUR JOB to know those rules.
 
Corpseman said:
Had a staff pharmacist do this same thing the other day.... She has been a pharmacist for 30 years.

It happens
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I'd be worried about some sort of mental or drug induced impairment if your pharmacist is taking verbal adderall scripts, especially if they've been practicing 30 years.
 
Gombrich12 said:
I'd be worried about some sort of mental or drug induced impairment if your pharmacist is taking a verbal adderall script, especially if they've been practicing 30 years.
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Yeah, because no one makes mistakes or has an off day or is too busy to think sometimes.

Must be drugs!!

Also FIFY.

On second thought, I will go straight to the board with this! "Excuse me, Madam Presidente, but my pharmacist took an adderall script over the phone. She immediately called them back to fix her mistake, but I think she might be on drugs because of this mistake."
 
there was a pharmacist who's been working for 20 yrs never heard of methadone clinic. so i explained to her if the script did not specify for pain, they have to get it fill at the clinic.

then theres some new grads who never knew clozapine dispensing require registration, and blood tests.
 
504poboy said:
There was a pharmacy student that I had to precept for a day in the retail setting. I told him to always use CSOS when ordering C2's instead of using the blank DEA 222 forms to make your life alot easier. He didn't know what the acronym CSOS meant. After 5 minutes, he stopped me and was like why do you need "CSOS". I was like "duh to order meds" He was like YES I KNOW THAT. He was like how do you spell CSOS. I was like ughhh wtf... i got the dumbest student ever!! I wrote on the prescription pad "CSOS" OHHH, he replies. He writes on the prescription pad " sea sauce" I thought you had some secret sea sauce. ......LOL....i told him to go eat some lunch He was a great student to help precept for that particular rotation.
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ughhh alot of people doesn't know what CSOS is... from the way you described it, I wouldn't put this one on the student as much as you were just being unclear
 
No idea why everyone jumped on you SCIENCE, these people need to chill.

My store requested a prescription that was on hold in another store, and rather than faxing over the hardcopy image, they faxed a screenshot of the refill screen in the patient's profile (for a CS no less), then backed it out of the system. That's not the worst part either. When it came up in our store and the tech said something, the Rph was like "it's fine."

Also had a 50+ year old pharmacist dispense Augmentin to a patient with a recorded amoxicillin allergy
 
pillpharmer14 said:
I feel like that could happen to any of us with blasting through DUR with 7 waiters, 4 pharmacy calls and a doctor on the horn. And that voice... "4 pharmacy calls"
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So true. And now what we have to verify 88 percent of scripts on time. it does not matter how many accute you get. Yes any rph can make that mistake
 
zelman said:
The DEA does not exist to publicize jack. They exist to enforce rules it's YOUR JOB to know those rules.
Click to expand...

Well, in my area, the DEA is publicizing its "exciting" drug diversion conference in July for pharmacists/pharm techs. The most impressive thing is that it is free and will give you 7 hours of live, law based CE.
 
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SClENCE said:
I literally couldn't imagine working retail as a pharmacist with no experience as a tech.
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I did, it wasn't much of a big deal. It depends on how fast you learn and retain new information. The first two months were a bit challenging but I never allowed anything to challenge me twice.
 
504poboy said:
CSOS = Controlled Substance Ordering System. Its an electronic DEA 222 form made by the wholesalers with the help of the DEA. Some chain pharmacies have it already built into the system. Some do not. I know alot of indepedents are forced to use it now because the wholesalers are trying to getting away from manual dea 222 forms. It avoids alot of errors. These are acronyms created by the DEA. If you educated yourself, you might know about these acronyms.
Click to expand...

So you used the acronym before even explaining to the student what it stood for and he's the dumb one... My experience in IPPEs and APPEs are a lot of preceptors have no clue how to teach.
 
trailerpark said:
So you used the acronym before even explaining to the student what it stood for and he's the dumb one... My experience in IPPEs and APPEs are a lot of preceptors have no clue how to teach.
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Sorry for using the word "dumb", he clearly was not informed. "Dumb" in my opinion means a person is not informed. I like using the word dumb because it is an easy one syllable word to use when someone doesn't know anything. The funny thing is I explain to students what CSOS is early on now because of that specific incident and they tell me that student was an idiot and then they get offended that i think they are like him. Perception my friend.
 
504poboy said:
Sorry for using the word "dumb", he clearly was not informed. "Dumb" in my opinion means a person is not informed. I like using the word dumb because it is an easy one syllable word to use when someone doesn't know anything. The funny thing is I explain to students what CSOS is early on now because of that specific incident and they tell me that student was an idiot and then they get offended that i think they are like him. Perception my friend.
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Ignorant = Not informed
Dumb = Not smart

What a word means is not really a matter of opinion lol
 
SClENCE said:
Ignorant = Not informed
Dumb = Not smart

What a word means is not really a matter of opinion lol
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The only difference between people is that some are more well-informed than others. If you have more knowledge than another person, wouldn't that make you smart?
 
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