May the odds be ever in your favor
2+ Year Member
- May 8, 2018
i've been with them for about a year now. 3 months after starting i was called in and had a talk about my performance with the DM and my RXM. i was told i was getting a lot of complaints on my floater evaluation forms. the stores i've been working at have been writing negative reviews about me. i've tried to fix the problem and improve my performance, this was in november. then in april which was 2 months ago i got called back in by the RXM. this time i had a complaint from a doctor. a doctor called asking about a dosing question, at the time i didn't help over the phone to answer it, so i guess the doctor reported it? anyway, my RXM found out and then wrote me up. fast forward to june which is now and i've been written up 2 more times. a customer called corporate and complained about me, she said i dispensed generic when she wanted brand. i personally don't remember the interaction, i do tons of things and interact with tons of people every work day. my second write up was due to opening the pharmacy late. i had a flat tire in the morning as a surprise and had to get it fixed. took care of it and came in. even stayed later to make up for the time i lost and help the store. rxm had no idea why i opened late, she just wrote me up and said if i open late again i will be fired. e-mailed the DM my reasoning for opening late and about my recent customer complaints, she didn't even acknowledge my late opening. she said that i've been given several opportunities to demonstrate customer care and that "every" review i've gotten from customers has been negative. she said if another complaint comes through, the RXM and her will review it and it could lead up to termination
so yeah. my store manager keeps telling me he has a file on me that is about 1-2 inches thick full of floater evaluation complaints and complaints in general. both him and my RXM literally don't like me and have no hope for me. they don't care about my improvement or me as an employee, they would rather see me fired and rid of already. do i have any ability to report such treatment to higher management or would they just brush it off? i was told if i get another complaint or opened late again then i will be terminated. i already started looking for new jobs, i think i have another 1 or 2 more months before the eventual complaint comes in or something happens and i end up getting fired
is this situation common? i have no idea how it came down to this to be honest. have been trying to improve and step up. i find myself in this situation now though, almost fired due to customer service issues
Sounds about right. Theyll throw new floaters under the bus in a heartbeat. Youre gonna be scapegoated every time. Even if its not your fault, theyll blame you since they dont want to take the fault. Ive experienced it at cvs so many times. PIC just made sh!t up and blamed it on me. She got caught lying and techs confirmed it DM did not care. So i left and went to an indie. I have never been so happy in my entire life.
Bottom line: gtfo. Its only gonna get worse.