What is the best book to start out with as a beginner?
Is the SDN book any good? (the one advertised on the forum index...)
Something like this one may be a thought, sorry I'm not familiar with the SDN book.
I'd run a small (up to 7 staffperson) company for 4 yrs pre-med school, some of the key things you'd likely face are
1) motivating staff & setting up office policies -- vacation policy? sick time? maternity? jury duty? what constitutes insubordination & how many "strikes" count as grounds for termination. Is there a "probationary period" for new hires? How long if so?
2) general admin things -- deciding who does what, and ensuring it gets done. It took a while for me to realize that, unless I followed up, many things just were not done -- calling the landlord about shoveling snow, refilling tp in bathrooms.
3) customer processes, from check in to billing/collections
4) insurance processing
5) customer feedback -- are pts happy, what would they change?
suggest you look around at a larger library to see what style/type of book grabs you, much of what you'd do is largely learned by (often painful) experience unfortunately.
http://www.amazon.com/MBA-Book-Fundamental-Principles-Leadership/dp/0446535435