UPDATE:
I called today twice AND finally got through to Vicky who is the customer service manager. She overlooked my email and said all of my retakes will be fixed and gpa updated today...
Well, it got updated alright BUT they still are NOT counting the class that was taken AT THE SAME UNIVERSITY WITH THE SAME PROFESSER all because the Zoology Dept. changes names to the Biology Dept.
I even asked Vicky before we hung up, if I should have a document from my school emailed over telling this, and she stated that "no it shouldn't be a problem right now".
Well, it is. Here is the email I received AFTER they re-calculated my gpa this afternoon:
For Repeat #, AACOMAS is only able to replace a grade for a course taken again
at the same institution if the course prefix is identical. Since the course
prefix changed from 'ZOO 3333' to 'BIO 3333' the grades and credits for both of
these courses will be included into your GPA.
Man, this just keeps going on....So looks like Monday I am going to have to get back on the phone again and get this last repeat taken care of...
I mean, this policy is NOT written anywhere for applicants to see, and even it is against total common sense. Its THE SAME UNIVERSITY