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- Feb 19, 2008
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So I bought topscore from scholarware.inc in Feb but decided to use it one month later when my test day is closer. My computer got virus, I need to configure it by reinstalling window 7 and upgrading processor and motherboard. Technically, I had to reinstall Topscore software as well. When I entered the license key, it said it has been used so it didn't let me unblock. I contacted scholarware.inc and they required me to show receipt of the upgrades that I bought. My boyfriend bought me the new upgrades and helped me to fix my computer. I sent them the receipt and here is their response:
However, the purchase is your friend's, not yours. For whatever reason, it is your friends computer equipment. You should not have had your friend buy you something like that because warranty and everything is now under his name. Unfortunately, we do not replace software based upon a friend's receipt like this.
You will need purchase a new license to replace the software now.
On their warranty, they said that they will provide their support to the customer within 7 months and say that the key is only used for one (1) computer only. I used the same computer. They're being jerk. I wonder if anyone has the same problem or something similar happen like this.
However, the purchase is your friend's, not yours. For whatever reason, it is your friends computer equipment. You should not have had your friend buy you something like that because warranty and everything is now under his name. Unfortunately, we do not replace software based upon a friend's receipt like this.
You will need purchase a new license to replace the software now.
On their warranty, they said that they will provide their support to the customer within 7 months and say that the key is only used for one (1) computer only. I used the same computer. They're being jerk. I wonder if anyone has the same problem or something similar happen like this.