How can I be complete without LOR ?

[fatalerror]

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So I got an e-mail from SUNY stating that I'm complete. Problem is one of my required letters hasn't arrived yet (according to AMCAS). How is that possible? I don't think they can review my file without the science letter (there are only 2 total).

I'll e-mail them to to ask, but anyone has any clue as to what they are doing?