I work in an independent pharmacy and therefore we dont have automated robo-calls like other chain pharmacies, notifiying patients to pick up their refills. Do you guys have any advice on how to get patients to come up and pick up their refills? My pharmacy call patient on the DAY that we filled their refill, that it is ready... and then we call them after a week or so to tell them their refills are ready... but i end up reversing the claims on 'day 14.'
My pharmacist always leaves a message saying, "please call the pharmacy back..." but never indicated that the refill is ready... Can you guys help me with phrases, or messages that are effective in having people to come to pick up their prescriptions...?
My pharmacist always leaves a message saying, "please call the pharmacy back..." but never indicated that the refill is ready... Can you guys help me with phrases, or messages that are effective in having people to come to pick up their prescriptions...?