How To Improve Customer Service Metrics

[wildcat_fan8860]

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Hi All,

I got placed at a new store 6 months ago that was a sinking ship. I am improving it slowly but my customer service metrics is always the bottom of my district. I was wondering if anyone could share any tips or strategies that they have implemented at their stores. Any help appreciated. Thanks

 

[a student]

Fill narcs early, stock the good flavor of promethazine codeine, speed over accuracy, when medications don't go through insurance just override it for $0.00

 

[Sine Cura]

Hire only good-looking young white girls

 

[ChalupaBatman86]

You hire a new tech. His or her name is "Terry". Terry only works on your days off. Terry has a wig, some funny glasses, etc. Here is the kicker..."Terry" is really you! Undercover Boss. The good employees will tell you sob stories about their sad lives and you will give them free stuff. Then you fire the bad ones. Customer service scores skyrocket. Winning.


Sent from my iPhone using SDN mobile

 

[CetiAlphaFive]

Hi All,

I got placed at a new store 6 months ago that was a sinking ship. I am improving it slowly but my customer service metrics is always the bottom of my district. I was wondering if anyone could share any tips or strategies that they have implemented at their stores. Any help appreciated. Thanks

Here's what I did when my doormat PIC left at target:

Get rid of your awful regular patients.
If they're an a-hole that you know fills out surveys, either fire them from the pharmacy or just find a clever way to get rid of them.

If all of your customers are jerks, then cheat on the surveys.

*alternatively:*

Grow a pair and remember that you're a professional.

 

[wildcat_fan8860]

Got it...Just what I thought...SOL lol

 

[ldiot]

Just run the pharmacy efficiently and the customer service scores will go up automatically because people won't have to wait as long. You can kiss people's ass but it won't help, people just want their stuff fast and cheap like McDonalds. I don't address anyone by name, I don't make small talk, I just get right to the point and tell them to have a good day when they leave and my scores are great.

 

[PromisedNeverland]

You hire a new tech. His or her name is "Terry". Terry only works on your days off. Terry has a wig, some funny glasses, etc. Here is the kicker..."Terry" is really you! Undercover Boss. The good employees will tell you sob stories about their sad lives and you will give them free stuff. Then you fire the bad ones. Customer service scores skyrocket. Winning.


Sent from my iPhone using SDN mobile