- Joined
- Apr 6, 2010
- Messages
- 833
- Reaction score
- 980
Strange things this week
A couple of Wags shut down this week due to "IT problems" and couldn't even get in touch with the pharmacy. Finally called a store that was open and said yeah they couldn't transfer the med cause it was "locked" in the system. So after 3 days I called Chicago and got a person who hung up on me when I was trying to explain the situation. Really feel bad for the employees cause I know those patients were cussing and there is nothing you can do. Corporate did tell me I can always reach out and get another Rx from the prescriber and I told them I don't think they like to just send control Rxs around the neighborhood especially if they can't get in touch with the original pharmacy to cancel.
Anyway, just interested to hear if anyone else is seeing "IT" problems out at Blockbuste...I mean Wags.
A couple of Wags shut down this week due to "IT problems" and couldn't even get in touch with the pharmacy. Finally called a store that was open and said yeah they couldn't transfer the med cause it was "locked" in the system. So after 3 days I called Chicago and got a person who hung up on me when I was trying to explain the situation. Really feel bad for the employees cause I know those patients were cussing and there is nothing you can do. Corporate did tell me I can always reach out and get another Rx from the prescriber and I told them I don't think they like to just send control Rxs around the neighborhood especially if they can't get in touch with the original pharmacy to cancel.
Anyway, just interested to hear if anyone else is seeing "IT" problems out at Blockbuste...I mean Wags.