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- Jul 8, 2008
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A few months ago, I decided to take the MCAT for the third time, because the first 2 times I got very low PS scores. (This was mostly a timing issue: I was taking too long on certain passages and running out of time without finishing all of the questions.) Since I'd already done Kaplan and ExamKrackers and taken all the AAMC practice tests, I had to do something different this time around. I went with Berkeley Review, since they have such a good reputation around SDN.
I should point out right away that I live on the East Coast, where BR has no classroom courses, so my only option was to send away for the books. As soon as I went to their website, I was struck by their arrogant and superior attitude. This is what they say about themselves: "The Berkeley Review helps students prepare for the MCAT and the MCAT only. We do not provide assistance in preparing for the ACT, DAT, OAT, SAT, GMAT, LSAT, PCAT, TOEFL, USMLE, or the dog catcher's licensing exam. Maybe that is why we have such an excellent reputation in California for helping students achieve their maximum potential score on the MCAT." Wow, I'm suitably awed.
Apparently, the company is so impressed with itself that they don't feel the need to provided even minimal modern technology to their customers. You can't order the books online, but must print out a paper order form and send them a check. (BTW, they won't even ship your order until the check clears, so that adds a whole week to the transaction time.) And the shipping costs are quite hefty, since they will ONLY ship by overnight or 2-day Fedex, not parcel post or UPS. (Probably because it's the easiest way for THEM to handle it.) I ended up shelling out $220 for the physics books, chem books and 3 online CBTs ($100).
When the books finally arrived, I ground through them all, doing every single problem. I thought the content review parts were nothing special, because unlike EK (and like Kaplan), they merely presented formulas and equations and never suggested shortcuts or problem-solving strategies. But I did find the paper practice tests in the books to be useful.
When it came to the CBTs, though, I really lost all patience with this ****ing company. First of all, they're not even scored automatically--they say you're going to get your score by email (!), but of course this never happens. (I took all of the tests days ago and I'm still waiting ...) Instead, you end up having to score them yourself by hand, using the tables they email you along with your password. And when I did this, I found a couple of questions where I had what BR said on the test screen was the right answer, but on the result screen it was marked as wrong.
Even worse, I found that the test timer didn't work properly. When I took the first CBT, I had to pause the PS section several times due to interruptions, but noticed when I'd finished all of the questions that I supposedly still had 45 minutes left on the clock. This clearly was not right, but I had no idea what had happened, and I also had no idea how much time I'd actually spend doing the section. Naturally, I was pretty upset, considering that timing on PS was the whole reason I was retaking the MCAT. I tried to use the "help" function on the test, and found that it didn't work. Then I tried the "Contact Us" link on the main test screen, and that didn't work either.
Finally, I went back to my password email and called the customer service number they had given there. All I got was recorded messages, even though it was only 4:45 pm California time. Finally, I emailed BR ("you can contact us at this email address"), marked urgent and explaining that I was taking the MCAT in 2 days, and got NO answer of any kind.
I ended up discovering on my own what was happening: if you pause a section in progress, when you return to the test the timing clock RESTARTS at 59 minutes 59 seconds, regardless of how much time you really had left when you paused! I took the remaining sections without pausing them to avoid this problem, but I'm pissed that it existed in the first place, and that BR made absolutely NO effort to help me or even acknowledge my email.
I really don't give a **** whether BR is--or thinks it is--the greatest thing since sliced bread. This company needs a major attitude adjustment. I worked in the business world for 20 years before doing this, and in business school we read numerous case studies that all led to the same conclusion: If you **** on your customers it will ALWAYS come back to haunt you.
I should point out right away that I live on the East Coast, where BR has no classroom courses, so my only option was to send away for the books. As soon as I went to their website, I was struck by their arrogant and superior attitude. This is what they say about themselves: "The Berkeley Review helps students prepare for the MCAT and the MCAT only. We do not provide assistance in preparing for the ACT, DAT, OAT, SAT, GMAT, LSAT, PCAT, TOEFL, USMLE, or the dog catcher's licensing exam. Maybe that is why we have such an excellent reputation in California for helping students achieve their maximum potential score on the MCAT." Wow, I'm suitably awed.
Apparently, the company is so impressed with itself that they don't feel the need to provided even minimal modern technology to their customers. You can't order the books online, but must print out a paper order form and send them a check. (BTW, they won't even ship your order until the check clears, so that adds a whole week to the transaction time.) And the shipping costs are quite hefty, since they will ONLY ship by overnight or 2-day Fedex, not parcel post or UPS. (Probably because it's the easiest way for THEM to handle it.) I ended up shelling out $220 for the physics books, chem books and 3 online CBTs ($100).
When the books finally arrived, I ground through them all, doing every single problem. I thought the content review parts were nothing special, because unlike EK (and like Kaplan), they merely presented formulas and equations and never suggested shortcuts or problem-solving strategies. But I did find the paper practice tests in the books to be useful.
When it came to the CBTs, though, I really lost all patience with this ****ing company. First of all, they're not even scored automatically--they say you're going to get your score by email (!), but of course this never happens. (I took all of the tests days ago and I'm still waiting ...) Instead, you end up having to score them yourself by hand, using the tables they email you along with your password. And when I did this, I found a couple of questions where I had what BR said on the test screen was the right answer, but on the result screen it was marked as wrong.
Even worse, I found that the test timer didn't work properly. When I took the first CBT, I had to pause the PS section several times due to interruptions, but noticed when I'd finished all of the questions that I supposedly still had 45 minutes left on the clock. This clearly was not right, but I had no idea what had happened, and I also had no idea how much time I'd actually spend doing the section. Naturally, I was pretty upset, considering that timing on PS was the whole reason I was retaking the MCAT. I tried to use the "help" function on the test, and found that it didn't work. Then I tried the "Contact Us" link on the main test screen, and that didn't work either.
Finally, I went back to my password email and called the customer service number they had given there. All I got was recorded messages, even though it was only 4:45 pm California time. Finally, I emailed BR ("you can contact us at this email address"), marked urgent and explaining that I was taking the MCAT in 2 days, and got NO answer of any kind.
I ended up discovering on my own what was happening: if you pause a section in progress, when you return to the test the timing clock RESTARTS at 59 minutes 59 seconds, regardless of how much time you really had left when you paused! I took the remaining sections without pausing them to avoid this problem, but I'm pissed that it existed in the first place, and that BR made absolutely NO effort to help me or even acknowledge my email.
I really don't give a **** whether BR is--or thinks it is--the greatest thing since sliced bread. This company needs a major attitude adjustment. I worked in the business world for 20 years before doing this, and in business school we read numerous case studies that all led to the same conclusion: If you **** on your customers it will ALWAYS come back to haunt you.