I've found this to be a neat resource for many of my OC questions.

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Customer Service Representatives
ADEA AADSAS Customer Service Representatives are available Monday through Friday, 9am - 4:30pm (Eastern Time), except federal holidays.
Email: [email protected]
Phone: 617-612-2045 (applicants inquiries only)
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How neat is that!

OC = obsessive compulsive......not Organic Chemistry! haha
 
It would be even better if they provided consistent answers to questions. Make sure they understand exactly what you're asking so they don't pounce on a key word or phrase and give you a canned response that might not be what you need.
 
It would be even better if they provided consistent answers to questions. Make sure they understand exactly what you're asking so they don't pounce on a key word or phrase and give you a canned response that might not be what you need.

Hmmmm....so if you don't ask the correct question you may get an inaccurate answer or rather you will get an accurate answer to the wrong question. So really the problem isn't the answer its the question.

Good job.

I'm just having fun, I know what you mean; Good listening before offering up the answer is very important but for the most part when I have called regarding timeline, gpa's, coursework, DAT, I have found the information very helpful.
 
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It's a good resource. I guess I'm just suggesting (not necessarily directed to you) that people do their homework first so they are prepared to discuss and explain their situation more clearly if need be. So I know you were joking, but the problem can indeed be how well you present your problem. You know there are applicants out there who don't know how to click the instruction links that can be seen all over the application or who don't even know there's a full set of instructions. So they hit speedial and ask a bunch of simple things. You can see some of that on these forums too. This is just my opinion of course, but I imagine some of those on the phones start to get in auto-pilot mode.
 
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