Step II Kaplan Qbank issues

Started by PipiChen
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PipiChen

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Hello, I recently purchased Kaplan Qbank to study for my shelves but I kept experiencing questions not being able to load in the middle of the question set.... I tried to suspend and then rejoin, or create another set, suspend and rejoin the set with prob, none did help... Then the questions will mysteriously load about an hour later. I called their technical support and all they can tell me is oh please point your computer to your router even though I told them I was connected via cable! Then the call got d/c...

I nv had this issue with UWORLD. If not for the AMA discount I will definitely buy UW instead... This is very frustrating and a big waste of time!

Anyone else has this issue also?
 
Hello, I recently purchased Kaplan Qbank to study for my shelves but I kept experiencing questions not being able to load in the middle of the question set.... I tried to suspend and then rejoin, or create another set, suspend and rejoin the set with prob, none did help... Then the questions will mysteriously load about an hour later. I called their technical support and all they can tell me is oh please point your computer to your router even though I told them I was connected via cable! Then the call got d/c...

I nv had this issue with UWORLD. If not for the AMA discount I will definitely buy UW instead... This is very frustrating and a big waste of time!

Anyone else has this issue also?

Yes-I've had issues with this-I just reload the page and it fixes the problem (crt + R or apple key + R).