KAPLAN Subscription vanished

[Tyler D]

In reference to my subscription of Kaplan Step 1 Qbank
I had placed the following order number:
767300001
My subscription wasn't supposed to finish for 4 more days.
It has just vanished from my account..
My userid id: [email protected]
Please have a look and reply ASAP..
I tried contacting your customer contact centre and sent multiple email but have not received a response.
Please reply ASAP !

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[Enzymes]

In reference to my subscription of Kaplan Step 1 Qbank
I had placed the following order number:
767300001
My subscription wasn't supposed to finish for 4 more days.
It has just vanished from my account..
My userid id: [email protected]
Please have a look and reply ASAP..
I tried contacting your customer contact centre and sent multiple email but have not received a response.
Please reply ASAP !

I can do nothing for you, son. But good luck.

 

[Tyler D]

Where are the Kaplan Representatives when we need em ?
Damn... I am screwed my exam is in 2 weeks :'(

 

[CherryRedDracul]

Not a good idea to post your email on here. Email harvesting bots will grab your email and start spamming you. With that said, call Kaplan's customer service line. Best way to get anything done in this world is by talking to them face-to-face, and if that's not possible, then by calling them.

 

[dyspareunia]

Where are the Kaplan Representatives when we need em ?
Damn... I am screwed my exam is in 2 weeks :'(

I pmed one of them >2 weeks ago and still haven't gotten a reply. Good luck hearing back.

 

[Tyler D]

I wouldn't have bought their services had I known they are so un professional !

 

[CherryRedDracul]

I pmed one of them >2 weeks ago and still haven't gotten a reply. Good luck hearing back.

I wouldn't have bought their services had I known they are so un professional !

I've heard issues about their PM and email systems. Then again, I hear issues about all companies if one uses anything but a phone call or face-to-face contact.

I had problems with my Kaplan QBank as well, but a 10-minute call with a courteous customer service rep fixed everything. Too bad I haven't even touched it since I've been busy with UWorld and USMLERx.

 

[Tyler D]

Thanks a lot... I ll try to contact em..
I am not in the US and the international number they have listed doesnt work..


I ll call via a friend or relative in the states on their US number..
Thanks

 

[bigloley]

same thing happened with me - its an internal error thing. if you call they will fix it - takes about 10 minutes

 

[Tyler D]

Just freakin awesome..
I had finished the entire Qbank...I call em...and get a brand new one for 14 days !
Now wtf am gonna do with a new one ?
All my marked questions...everything is gone..